Forum Post: Re: Import PDF not working on Mountain Lion
Michael,There does seem to be an issue when attempting to import a .pdf from a folder that has foreign or accented characters in the file name. Our software developers are aware and are looking into...
View ArticleForum Post: Re: Can't install Mac software
Elizabeth,Thank you for bringing this issue to our attention. We will advise the planet team. Below is the link to the latest version of the software. (case# 251246)To download the file(s) please click...
View ArticleForum Post: Re: Can't open resource pack on mac
Hello,Did you download the software from Planet or a disk? (case# 251269)Thanks!
View ArticleForum Post: Re: ActivSlate Not Working:
If you have updated the software to the latest version, it seems that the ActivDriver and ActivHub firmware may also need to be updated. What versions are listed in the ActivManager hardware tab?Thanks!
View ArticleForum Post: Re: Issues with Activ Expressions
Kristi,We were able to locate the case in which you contacted Tech Support (250833). It seems that the ActivExpressions were up to date but the ActivHub needed to be updated as well. If you are unable...
View ArticleForum Post: Re: exporting results of self-paced responses
Tamara,If you are in the Voting Browser after a self paced assessment, there should be an Export option available. (There is a screen shot below). (case# 251410)Thanks!
View ArticleForum Post: Opening Flipcharts on Mac
I have downloaded the ActivInspire. I can download the flipcharts but as soon as I try to open the flipchart it tries to convert the file into a Word Document. What do I need to do to actually be able...
View ArticleForum Post: Re: Older version of Activote - none 2.4ghz
Your link does not work anymore, please update.
View ArticleForum Post: Novice here: Questions not copied on to flip charts...
Q1: After using Question wizard, the questions do not automatically get posted or copied on to Flip charts!. Q2: how do i get to import those questions into new flip charts. Q3: Plus, these Questions...
View ArticleForum Post: Re: Opening Flipcharts on Mac
Melissa,Once the flipchart is downloaded right click on it and select "Open With" ActivInspire. (case# 252127)Thanks!
View ArticleForum Post: Re: Older version of Activote - none 2.4ghz
To access the article, go to www.prometheankb.com, select your region/language, in the search box type in 10383- the title of the article is, How do I register RF Activote devices (866Mhz/ 915MHz) with...
View ArticleForum Post: Re: Novice here: Questions not copied on to flip charts...
Hello,If you are using the self paced assessment, the questions appear on the device and not the flipchart. You wouldn't be able to import the questions, you would need to copy and paste the questions....
View ArticleForum Post: Re: Issues with Activ Expressions
Kristi,The status bar indicates that the kernel upgrade was successful but the device is now waiting for the firmware update. What version firmware did you update to? Also, please verify that...
View ArticleForum Post: Re: Projector will not come on
Robert,Did you drain the power from the projector for about 5 minutes? If so, have you tried another power supply or tried plugging the projector to another outlet? If so, we generally replace these...
View ArticleForum Post: Re: Mac Developers: A Suggestion
Dan,Thank you for your feedback. We will forward your request to our software developers for consideration in a future release of the software. (case# 252144)Thanks!
View ArticleForum Post: Re: Sounds
Paula,If the sounds folder is not showing up in your your shared resources, we are including a link to import into the software.To download the file(s) please click on the respective link(s) below.Your...
View ArticleForum Post: Re: ActivSlate Not Working:
Once the ActivHub has been updated, try resetting it by selecting the ActivManger hardware tab, select the ActivHub > Reset. Disconnect the hub from your computer, reconnect and try to register...
View ArticleForum Post: Re: ActivExpression2 user validation
Laila,If you edit the student database in the software and save it, closing and reopening the software should not effect the data. The devices should also stay assigned to the previous class without...
View ArticleForum Post: Re: Promethean ABV587Pro Dead Spot
Robert,After updating the firmware, did you cycle the USB and power supply on the board? Does this occur when using pen and touch? Is the USB from the computer to the board connecting directly with the...
View ArticleForum Post: projector
How do I reset all the items from the menu for the projector? I changed things because the the kids could not see the board and I want to start fresh. I must have messed things up because now the pens...
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