Forum Post: Re: Inspire crashes on Mac
Gene,It seems that your ActivDriver needs to be updated. What version of ActivInspire are you running, that may need to be updated as well. To update your driver, you want to ensure that all Promethean...
View ArticleForum Post: Handwriting Recognition
Hi,One of the Promethean Boards in my school is having an issue. When the teacher writes, it turns into text. The handwriting recognition is not turned on. Neither is the handwriting recognition on...
View ArticleForum Post: Re: Copying items crashes newest version of Inspire
Thank you Chris that really helps!!
View ArticleForum Post: Re: Activotes registered but not working - help?
Hello,Please update your software to the latest version 1.7.58968. What version ActivHub firmware and driver are listed in the ActivManager hardware tab? Those may need to be updated as well. (case#...
View ArticleForum Post: Re: Handwriting Recognition
Michelle,The firmware on the board and the driver may need to be updated. Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language,...
View ArticleForum Post: Re: Reset page tool
Hello,Not sure if this is possible. You may want to post this question on the Product Forum. Many of our Teaching and Learning Consultants monitor that Forum and if there is a way to perform what you...
View ArticleForum Post: Re: Activ Hub Not Recognized
It wasn't the driver for mine not working. I figured out I had to go into the profile>learner response Systems> Settings> Scroll down until I came to "Devices to target for voting sessions,...
View ArticleForum Post: Re: Activote driver update location?
Hello,The ActivManager is the Promethean icon located on your system tray by the time. The hardware tab displays the hardware that is detected by the ActivDriver including the ActivHub with the...
View ArticleForum Post: Re: Migration to new laptops?
David,To verify where the "Shared and My Resources" are located on the teachers computer, with the software open select Edit > Profiles > Settings tab > Profile and Resources. The path in...
View ArticleForum Post: Re: PRM-30 shutting off
Timothy,If you have swapped the lamp, power supply and tried plugging the projector to another outlet and it still will not strike the lamp. It seems that the projector may be defective. Please contact...
View ArticleForum Post: Re: ActivIspire for Win 8
Corteney,Not sure since we have not tested this functionality. Does SMART have a notebook viewer? For example, a software you can use just to preview and display the file?Thanks!
View ArticleForum Post: Re: Copying items crashes newest version of Inspire
Hi,I also had a problem with "Constant Guard", called Comcast, it seems when you upgrade activInspire, Constant Guard blocks many actions, call 1-866-341-5069 for a tech to help you unblock.
View ArticleForum Post: Re: Review of ActiView camera and software, integration
Jeffrey,Thank you for your feedback. As far as some of the issues that you are reporting:1- Video time-lapse- we were not able to replicate this issue. 2- Quitting ActiView (via the X power-off icon...
View ArticleForum Post: Re: tools?
Karen,The free/trial version does not have all the additional tools in it. Once you enter the serial number these tools will become available. Unfortuntely you can not download them to my knowledge.
View ArticleForum Post: Re: scanning
Have you imported the document into ActivInspire or are you opening it from you computer? If your doing the latter then you will need to use desktop annotate to write on your scanned document. Thanks!
View ArticleForum Post: Re: tools?
I do use the professional version at school! Good idea! Thanks for the help!
View ArticleForum Post: Re: Page Activities / Templates / Themes in 1.6
Tracy,It seems that you may be missing your core resources or the software is not looking in the correct location for them. To verify where the software is looking for your resources, with ActivInspire...
View ArticleForum Post: Re: ActivInspire and applying an action
Joanne,The best place to post this question is on the Product Forum. Many of our Teaching and Learning Consultants monitor that forum and may be better able to assist. The Tech Support forum is mostly...
View ArticleForum Post: Re: how do you close: flashbridge-wrapper-crossplatform
That is it! Thank you so much! I was going crazy!
View ArticleForum Post: Re: upload smartboard notebook files
Tarley,What version of ActivInspire are you running? What version of the .notebook file are you attempting to import? Does the file end in .notebook. We currently support version 8, 9, 9.5, 10. (case#...
View Article