Forum Post: Re: Migration to new laptops?
David,If the teachers have customized their profiles in the software which they wish to use again, copy and paste these files into a different location before updating their OS. The profiles are saved...
View ArticleForum Post: Re: ActivEngage not finding virtual hub
Eilish,There is not a way to use the iPads with ActivEngage without a Virtual Hub. What issue are you having? Are the iPads not able to locate the Virtual Hub? (case# 242370)Thanks!
View ArticleForum Post: Re: ActivSDK Community Edition
Tabitha,Are you looking for Flash Bridge to use with our Learner Response Systems (Activotes, ActivExpressions)? Thanks!
View ArticleForum Post: Re: How to select different audio inputs on new board
Reg,Are you selecting Promethean USB Audio as your default playback device in the audio settings tab? Are you playing the DVD via the computer or via a DVD player connected directly to the amp?Thanks!
View ArticleForum Post: Re: Macbook 10.7.5 Trackpad issue with Promethean Driver?
Victoria,Strange issue....please verify: what firmware and driver versions are listed in the ActivManager hardware tab? Is the USB cable from the computer to the board connected through any type of...
View ArticleForum Post: Re: ActivIspire for Win 8
My sincere apologies for the delay in this response things have been crazy here. The version of firmware I have is 8.09 and driver 5.5.37.1.As for SMART, I'm importing v10 and the notebook files not...
View ArticleForum Post: Re: Toolbox jumping to top of page
This is the most recent thread I could find that deals with this. I know a lot of users wish they could position the main toolbox lower on either side. I know you can choose Floating, drag it a short...
View ArticleForum Post: Trying to Locate Recycle Bin to Restore Deleted Flipcharts
Is there a recycle bin in ActivInspire software where flipcharts that have been accidently deleted may be located and restored?
View ArticleForum Post: Re: ActivIspire for Win 8
Corteney,It seems that the reason you are getting the dual pen requires an update message is because your ActivDriver needs to be updated. To do this:Make sure all Promethean hardware is disconnected...
View ArticleForum Post: Re: Toolbox jumping to top of page
Gene,We can forward this enhancement request to our software developers to consider in a future release of the software. (case# 242766)Thanks!
View ArticleForum Post: Re: Trying to Locate Recycle Bin to Restore Deleted Flipcharts
Lefloris,ActivInspire has a trash bin for content in the software. If a flipchart is accidentally deleted, on a Windows the only way to recover it is to go to your computer's recycle bin, if it has not...
View ArticleForum Post: Re: Driver installation fails
Here you go:Your password is: XLHKlTUpName: removedriverall.zipSize: 1.36 KBExpires: April 10, 2013www.promsendit.com/downloadThanks!
View ArticleForum Post: Re: ActivExpressions 2 turning embedded questions into...
Tracy,Yes...weird, what version of ActivInspire do you have? Is it possible that this flipchart was created in a previous version of the software and you have updated the software since the flipchart...
View ArticleForum Post: Re: Inspire crashes on Mac
Gene,To verify if the devices where updated to the latest build, turn on the devices and select Menu > Diagnostic, it will be listed on the 2nd line and should be 9.02b39. When the "No more...
View ArticleForum Post: Re: Active Board 300 Pro
Stephen,You can locate a listing of Promethean Resellers at www.prometheanworld.com, select your Region, at the bottom of the page select "How to Buy." (case# 243152)Thanks!
View ArticleForum Post: Re: Are there any options for artists' brushes on my Promethean...
Robert,What error message are you receiving? Try clearing your cache and cookies from your web browser, close it and reopen the web browser and try the search again. (case# 243221)Thanks!
View ArticleForum Post: Re: How do you get the free version of Art Rage?
Robert,Here is a link.www.prometheanplanet.com/.../englishThanks!
View ArticleForum Post: Re: Macbook 10.7.5 Trackpad issue with Promethean Driver?
Thank you. Sent info in. Have a great day.
View ArticleForum Post: Re: Bluetooth
Kyle,It may be that our emails are being blocked by your district. We left a message with the secretary indicating how you can contact us by phone since our emails do not seem to be coming through. We...
View ArticleForum Post: Re: ActivEngage not finding virtual hub
Kenneth,Believe that we need to clarify which Hub is being selected to register the iPad. The iPad registers to the ActivEngage Virtual Hub within ActivInspire not the 2.4GHz ActivHub. We have attached...
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