Forum Post: Re: ActivTips
Chris,The ActivTips videos are working. Are you having an issue viewing them? (case# 241015)Thanks!
View ArticleForum Post: Re: Dual Pen Feature Glitch/es
Christina,The Dual Pen feature was designed to work with a teacher and student pen. The teacher pen will only interact with the teacher toolbox and the student pen will only interact with the student...
View ArticleForum Post: Re: Pen on Mac OSX is Spiking
Chad,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input...
View ArticleForum Post: Re: Bluetooth
I am on a Windows XP machine. I installed the driver as part of the ActivInspire installation. I think I installed the USB/Serial driver. I will get the firmware of the board ASAP.
View ArticleForum Post: Re: No Sound on newly installed board
Tracey,Some Promethean stands include a white wallbox or a connectivity panel where the teacher would connect her USB and VGA cables in one location. This prevents the teacher from having one cable...
View ArticleForum Post: Re: activote automatic page advance does not work
John,Can you please verify what version of ActivInspire you are using, to locate this select Help > About? What model of Activotes are you using, you can locate the model on the bottom of the...
View ArticleForum Post: Re: container flipcharts
Tina,Not sure what may be causing this. What version of ActivInspire are you using? To locate this select Help > About with the software open. There are some ActivTips in the Professional...
View ArticleForum Post: Re: No Sound on newly installed board
Tracey,Our whiteboard requires 2 connections in order to use the speakers and the whiteboard. Plugging into the USB connection only gives whiteboard video and interactivity. For sound to work, we plug...
View ArticleForum Post: Re: ActivIspire with Ipad4
Anh,The answer to your question is no. Not at this time, and not likely in the foreseeable future.See the discussion "iPad app?"
View ArticleForum Post: Re: Flipfix that works with .flipchart's?
Hello,Not sure what may be causing the corruption of so many of this teacher's flipcharts. Please ensure that the software is up to date. If on a Windows computer, clear the temp folder on a regular...
View ArticleForum Post: Re: ActivIspire for Win 8
Corteney,What version of firmware and driver do you have listed in the ActuvManager hardware tab? There is a screenshot attached. On a Mac it would be at the top near the time. You will need to be...
View ArticleForum Post: Re: Microsoft Surface Pro
Adam,Because the Microsoft's Surface Pro tablet is a laptop in tablet form it should allow the installation of .exe and .msi files and ActivInspire should install without an issue. The digitizer pen...
View ArticleForum Post: Blue screen
My active board is showing a blue screen. We used my computer on another projector and now it is not working on my active board. It is working on another active board. I have used my remote and...
View ArticleForum Post: Re: Bluetooth
Kyle,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input...
View ArticleForum Post: Re: Blue screen
Christine,Depending on the model laptop you have there is function to toggle the display. Before trying the Computer 1/RGB, select the following sequence depending on your laptop model. (case#...
View ArticleForum Post: Re: No Sound on newly installed board
Tracey,In the event this issue is hardware related, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays,...
View ArticleForum Post: Re: self-paced test
Louise,You want to ensure that the ActivHub firmware is 5.13 and the firmware on the Expression devices are also up to date. To confirm what version you have on the devices, once powered on select Menu...
View ArticleForum Post: Re: Changing letter colours when touched
Try putting a space between each letter and use the fill bucket on each letter, changing colors in between.
View ArticleForum Post: Re: Activ Hub Not Recognized
Yes, updating the ActivDriver also worked for me. Up and running, and good as new. =)
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