Corteney,
It seems that the reason you are getting the dual pen requires an update message is because your ActivDriver needs to be updated. To do this:
Make sure all Promethean hardware is disconnected from your computer.
Go to Programs and uninstall old Activdriver.
Restart computer
Download and save the driver.
(not sure if you need the 32bit or 64 so we have included both below)
Your password is: Kweyvp4G
*********32bit
Name: ActivDriver_x86_v5.8.46_setup_20121210062920.exe
Size: 19.22 MB
Expires: March 13, 2013
********64bit
Name: ActivDriver_x64_v5.8.46_setup.exe
Size: 19.42 MB
Expires: March 13, 2013
Install driver
Reconnect Promethean hardware.
As far as the SMART notebook files, believe they are like flipcharts and the gallery files are their resources. When you are importing your notebook files does it get to about 99% and then stop?
Thanks!