Forum Post: Re: Software
Kyle,If you have a 2nd generation ActivBoard, that board's serial number can not be used to update to professional version of ActivInspire. Once the software is downloaded from the following...
View ArticleForum Post: Older Promethean Boards, need some guidance on cables, pens and...
We've purchased 25 used Interactive whiteboards which we plan to install in a number of evening education centers. Please note: We only have the boards.Product number for each type of board:1)...
View ArticleForum Post: Re: MAC running slow and crashing
Completed everything you suggested I do this morning. STILL NO CHANGE. have even limited the number of flipcharts I have open to only 1. THIS IS VERY FRUSTRATING TO REBOOT THE COMPUTER WITH A ROOM...
View ArticleForum Post: Re: hidden missing dependencies on Debian multiarch
Thanks ValerioP, we appreciate the post. I have passed this info to our Dev team.
View ArticleForum Post: Re: Expression Export Shows "Invalid" Response for Multiple Choice
The devices are on another campus. I am not there again until next Tuesday. I will get the information you require then. The set was just delivered to the campus last week. I updated the hub before...
View ArticleForum Post: Re: Pen Icon
Actually, you DO have some options on how you want the cursor to show up (or not). The best way to understand how this works is to watch the Activtip video about it! Here's the link!
View ArticleForum Post: Re: Expression Export Shows "Invalid" Response for Multiple Choice
Paul,Updating the ActivExpression devices to the latest firmware version should resolve the issue. If not, please let us know.Thanks!
View ArticleForum Post: Re: Saving & Opening Flipcharts
Jim,Not sure why this folder is no longer accessible to you. Do you have any other documents saved to this folder besides flipcharts? What version Mac are you running? Have you tried logging in as a...
View ArticleForum Post: Re: MAC running slow and crashing
Also, consider that your computers may be short of memory (RAM). We have found that a computer running 10.6.x two years ago ran just fine with 2GB of memory. Due to changes in the OS and other...
View ArticleForum Post: Re: Older Promethean Boards, need some guidance on cables, pens...
Saleem,1- You will not want to replace the trim or corners because that is where the wiring for the board is housed. Attempting to remove the trim can result in damaging the wires.2- The board when...
View ArticleForum Post: Re: Sound Controller
Hello,Are you able to hear the sounds from your computer speakers? (case# 232713)Thanks!
View ArticleForum Post: Re: ipad App
You can read about iPad app requests here -community.prometheanplanet.com/.../4831.aspx
View ArticleForum Post: Re: Unable to calibrate
Michael,First, try disconnecting the board from power for about a minute and reconnect. Also, ensure that the USB is connected and the board is showing up in the ActivManager hardware tab. You also...
View ArticleForum Post: Re: Older Promethean Boards, need some guidance on cables, pens...
Saleem,1- Mfr. Part Number: DR-5762064 is the part number for wall brackets for use with our new model ActivBoards and are not compatible with the ActivBoards you have listed. We are unable to provide...
View ArticleForum Post: Re: Sound Controller
I have only just downloaded the software. I am using windows and active inspire 300 pro. Would the sound not working in the flip charts be related to windows media player?
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Forum Post: Issue with Camera Snapshot
Am working on a mac with Mountain Lion and ActivInspire version 1.7My issue with the snapshot is Having selected the camera snapshot tool the screen alters - making it bigger, you can adjust the size...
View ArticleForum Post: Calibration
I got a promethean activboard 300 pro back in September and when I got it the board had no pen so I ordered a pen and when I got it I tried calibrating the board but it would not sense the pen but when...
View ArticleForum Post: How to install Activinspire on Ubuntu 12.04 LTS
Hi,I am a teacher and had been using Promethean Activeboard on Windows for a while. Last week, I migrated to Linux and installed Ubuntu 12.04 LTS. Being totally new to Linux, I tried to find the...
View ArticleForum Post: Re: removing background from imported object (jpg or pdf)
Thanks so much, but this only works when the background is solid. I'm trying to find a way to have a "cut out" object on a patterned background. Any ideas?
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