Forum Post: Re: Board will no longer connect through blue tooth since...
I think I have firmware 3.98 but I'll have to check when I get to school.
View ArticleForum Post: Re: Flipchart page properties
thanks Ana and Louise- I figured out to accomplish what I needed with Louise's directions above.
View ArticleForum Post: Re: Asunto:Problem with popup after recent product update
Anna,Your issue sounds hardware related and a replacement of the electronics of the board may be necessary. Thanks!
View ArticleForum Post: Re: serial number
Melissa,Where are you inputting the serial number? Is it in the pop up in the software that asks for the Name, Organization and the Software serial number or on the web when downloading the...
View ArticleForum Post: Re: ActivBoard flame is blinking
William,It sound like there may have been a power surge. Try disconnecting the power supply and USB from the electronics of the board until the flame is no longer lit. Please be gentle when unplugging...
View ArticleForum Post: Re: ActivInspire 1.7 for OS X Code Not Signed?
Thanks Ana, I hope it will be in the next release. For those looking at a step-by-stem guide to turning off Gatekeeper temporarily for this to work, the University of Chicago has a great step-by-step...
View ArticleForum Post: Re: No sound while recording
Ana, No audio plays back at all. The screen recording that I made played, but when I tried to make an audio sound recording, the box shows up and moves, but there is no sound. I have successfully...
View ArticleForum Post: Re: ActivOffice Issues
Thanks for confirming both software cannot be open at the same time.As for controlling a slideshow, I am aware that you can click on the controls in the bottom left, or the controls that the...
View ArticleForum Post: Re: Container Feature not working
Tried exactly the same procedure in another flipchart - worked fine!Copied the container object with contents across into the original flipchart where it works perfectly.Still don't know what the...
View ArticleForum Post: Re: Problem with fonts
I am having this issue also! Every flipchart I've made with text has been reformatted. So I have to go into every chard and every page with text and reformat, is there an easier way to fix this?
View ArticleForum Post: Re: Connecting an iPad to the board?
Any new updates on active driver for iPad and white board yet ? Impatiently waiting!!!!!!!
View ArticleForum Post: Re: Problem with fonts
Bobbi,Are you on a Windows or Mac computer? If you are on a Windows computer, we have been advised that this issue has been caused by a Microsoft update. They have recently depolyed a critical security...
View ArticleForum Post: Re: Connecting an iPad to the board?
Katherine,We still do not have a timeline for the release of this driver option yet. Once we do we will post here. (case# 229807)Thanks!
View ArticleForum Post: Re: No sound while recording
Carrie,You can use the ActivSound microphone to record sound using the screen recorder, you will need a 3.5mm audio cable from the Line Output on the ActivSound amplifier to the computer. Hope this helps!
View ArticleForum Post: Re: Serial Number
Mitchel,When inputting the product code and serial number, you need to input them in the way they appear on the board. The site is case sensitive. If the product code is ABV378PRO, you will need to...
View ArticleForum Post: Re: current 0016 serial number is not validating on the...
Ena,There is no need to input the serial number when downloading the software from Planet, you will only need to input the serial number when you open the software for the first time. The software...
View ArticleForum Post: Re: ActivMarker went away with v 1.7.58968
Jo Ann,Thank you for bringing that to our attention and yes you are correct ActivMarker is no longer available with the latest version of ActivInspire. ActivMarker was removed because Microsoft Office...
View ArticleForum Post: Re: ActivOffice Issues
Thank you. Can you please contact Technical Support via the web form, on the knowledge base at www.prometheankb.com, select your region/language, Software, Contact Us. In the Existing Case Reference...
View ArticleForum Post: Re: Activdriver for ubuntu
Hey.Lts12:04am usinga 64-bitinstallationof UbunturepositoryActivsoftwaretook placeon the tableof 30pcfrom theicondoes not workplease helpthank youtoswitch toUbuntu
View ArticleForum Post: Re: Another page action not working suddenly
Jessica,Please ensure that you have Java 6 and Adobe Flash 11 up to date. (case# 230091)Thanks!
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