Forum Post: Re: Problems with the text tool after recent update
Hi Allison,This is quite a strange issue.Could you please describe how you are inserting the Text tool?And could you also indicate what is your Operating System?Thank you for your cooperationMiguel...
View ArticleForum Post: Re: Problem with fonts
Eric,Not sure why you are getting an error message but we received your email. If you could please attach a flipchart displaying the issue to our email so that we may look into the issue and possibly...
View ArticleForum Post: Re: Can a student go back to a previous question in the...
If you don't check "Allow students to retry incorrect answers" it won't take them to the answers they missed. Only check "Allow students to navigate the question set".
View ArticleForum Post: Design Mode and Personal Edition
As I've read the forums, It seems that you can't get design mode in Personal Edition. I am a teacher and I use Active Inspire at school and need to be able to design at home, as well. When I looked...
View ArticleForum Post: update issue
I have Windows 8 and I am unable to install the latest update to Inspire. It downloads but is unsuccessful when it comes to installing. Any ideas?
View ArticleForum Post: ActiVote
we have activboard 100 long time (the previous version of ActivBoard) And wehave the ActivSlate and ActiVote for same version. (these items no need activHub) Now we have new board activboard 178" last...
View ArticleForum Post: Board will no longer connect through blue tooth since upgrading...
I am not able to connect through blue tooth to my board. The product number is PRM-AB2-02. When I try to connect, I get a message that says peripheral does not have necessary services. Does anyone...
View ArticleForum Post: Re: ActiveInspire for Mac
Here's a link to an article I read about how to open apps in Mountain Lion that say they are from an unidentified developer. It has to do with something on your computer called the "Gatekeeper."Here's...
View ArticleForum Post: Re: Design Mode and Personal Edition
Alisa,Licensing information is located on your license agreement if you select Help/ About on Windows or ActivInspire/ About on Mac. (case# 228883)The license agreement states "Installation for use in...
View ArticleForum Post: Re: 1.7 install failed on Windows Vista
Kayleigh,Did you have ActivInspire installed on this computer before attempting to this installation? Are you saving the download and then attempting to run it? Is this a school computer or personal?...
View ArticleForum Post: Re: Problems with the text tool after recent update
Lori,Not sure if this is what you are describing, but there is a way that you can roll in the extra space on the toolbox. We have attached a screenshot. If this is not the issue, apologies. (case#...
View ArticleForum Post: Re: ActiveInspire for Mac
You will need to go to System Preferences, click on Security & Privacy, unlock to make changes, and allow software from anywhere. I would lock it back down after installing the software though.
View ArticleForum Post: Re: Blue flame
Michelle,Is the flame lit at all? If the flame is not lit, check to see that the power supply is plugged in securely, if it is, try another power supply to see if the flame lights up. Is this a...
View ArticleForum Post: Re: Installation error 1612
Alyssa,Did this computer have Windows XP or Vista installed and then you updated the operating system to Windows 7? Try clearing your temp folder, restart the computer and try to install the software...
View ArticleForum Post: Re: Activmarker did not install with update
Antonio,Microsoft Office 2010 now includes a Microsoft utility called “Ink” which performs the same functions as ActivMarker, which is why ActivMarker has been removed from ActivInspire V1.7. The Ink...
View ArticleForum Post: Re: Pens quit working
Tamara,Not sure what would have caused all 3 pens to stop working all at once. Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your...
View ArticleForum Post: Re: Multiple Users for ActivExpressions
Natalie,There is an article in the ActivInspire Help files that will guide you on how to assign each students to devices. With ActivInspire open, select Help/ Contents, that opens up a web tab, in the...
View Article