Forum Post: Re: Unable to calibrate a ABV378Pro board
Brenda,You may want to try and bypass the wallbox and connect directly to the electronics on the board in case that box or its cabling is causing the issue. If that does not help, please contact...
View ArticleForum Post: Re: Activote
Jackie,Click view, then click browsers. At the top of that window there are several icons click the one to the far right that looks like an activote. When that opens make sure that drop down box says...
View ArticleForum Post: Re: Problems with the display...on a Mac all we see is the...
What version mac is the teacher using? You can locate this by selecting the Apple/ About this Mac.You also want to ensure that the teacher's display settings are set to Mirror. (case# 226405)Thanks!
View ArticleForum Post: Re: Activote...can students change their response?
Holly,Yes, here is a screenshot that will show you were you can add that feature in your Profiles. With the software open, select Edit/ Profiles/ Settings tab/ Learner Response Systems, where the...
View ArticleForum Post: Hub not acknowledged by Board
I received an ActivSlate and Hub from my school and it worked on and off for a few days (the pen would skip or not move and would not work until I re-registered it). When I upgraded the ActivInspire...
View ArticleForum Post: Re: Older ActivBoard drivers
Hello Mark,Yes Ana is correct the problem was related to a faulty mainboard. I swapped it from another board and voila it started calibrating correctly! Keep the latest driver and whatever firmware you...
View ArticleForum Post: Re: Hub not acknowledged by Board
Sarah,It seems that an ActivDriver update and possibly an update to the ActivHub as well will resolve this issue. What version of ActivHub firmware and Driver do you have listed in the ActivManager...
View ArticleForum Post: Re: Unable to calibrate a ABV378Pro board
Brenda,You should not have to remove the board if you are able to see the cables connected behind the flame (top left) of the board. If you need more detailed information please contact Technical...
View ArticleForum Post: Re: ActivHub- latest version needed
Julie,Below is the link to the latest firmware for the ActivHub. (case# 226581)Your password is: VlpJNdaqName: V5_13_bld_0000.binSize: 48.81 KBExpires: March 07, 2013Download:...
View ArticleForum Post: Actiview launch pad grayed out
When I open Active View software and the document camera is on, the buttons stay gray and therefore I cannot click on the display live button. I have check the cables and everything seemes to be...
View ArticleForum Post: Re: Problems with the display...on a Mac all we see is the...
It is likely your Mac is in "dual" display mode. In this mode you have your laptop display and an "alternate" screen to the right, left, above or below the laptop display. If you move some open windows...
View ArticleForum Post: Re: Actiview launch pad grayed out
Angie,Are connected to the Actiview via USB or VGA? What version of the software do you have installed? Have you tried resetting the dip switches to factory default as illustrated on the bottom of the...
View ArticleForum Post: Re: Unable to calibrate a ABV378Pro board
Brenda,Please contact Technical Support at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us, in the Existing case field input case number 226348. Thanks!
View ArticleForum Post: Re: Sasson Infant Font Problem
Hi Ana, I have a laptop running Windows 7. My school purchased the font, Sassoon Infant and it is installed on my laptop. As I said, I have been using this font for the past 18 mths and only have a...
View ArticleForum Post: Re: Sasson Infant Font Problem
Cathy,We have been advised that this issue has been caused by a Microsoft update. They have recently depolyed a critical security update which effects certain types of...
View ArticleForum Post: Re: Screen and Resolution
James,You want to ensure that the image is set to clone in your display settings. What model board do you have? What model projector do you have? (case# 227218)Thanks!
View ArticleForum Post: Re: ActivInspire 1.7.58968 Network install
Brian,If you need instructions on how to create a network version of the software and driver, there is a document on our knowledge base that will guide you. Please visit www.prometheankb.com, select...
View ArticleForum Post: On Screen Keyboard Viewer
Tom Schmidt, one of our technicians here at FirstTech in Minneapolis wrote a script that brings up Apple's Mac OS X on-screen keyboard viewer for Mac OS X Lion and Mountain Lion. Apple has moved their...
View ArticleForum Post: Re: What's new with ActivInspire 1.7.58?
Found the .txt file. (It was in a Docs folder). Here's what it said:ActivInspire v1.7.58968-----------------------Release Date 05-12-12 (December 5th)--------------------------Functionality...
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