Forum Post: Re: Dowloading ActivInspire to a Mac Book Pro
Hello,Are you downloading the software from the Support page on Planet? If so, you will want to save the download and then run. What version OS are you running? Are you getting any error messages?...
View ArticleForum Post: Re: board not showing active primary
Hello,If you are receiving the video / no input screen then it seems that the projector is not detecting the computer. Are you on a desktop or laptop? Windows or Mac? What model projector do you have?...
View ArticleForum Post: Re: No Content on Inspire Flipchart Pages
June,Yes, you can email them to us via the web form on the knowledge base at www.prometheankb.com, select your region/language, select Software/ Contact Us. In the Existing case field, input case...
View ArticleForum Post: Re: ActivInspire Can' import Powerpoint-Files
Jennifer,This seems like an issue your IT staff may need to address. Generally, when those error messages occurs, it leads us to believe that you do not have access or the appropriate credentials to...
View ArticleForum Post: Re: ActivInspire was working, but now crashes upon startup
Julie,There is an article on our knowledge base that will guide you on how to completely remove the software and files that may be hidden during a standard uninstall. You will need to be signed in as a...
View ArticleForum Post: Re: video
Same version of ActiveInspire, Same OS, Actually 2 are the exact same model of laptop that were purchased together and the software was loaded at the same time. I was thinking it may be some setting I...
View ArticleForum Post: Re: Import questions from Excel
I am having the exact same problem. I've tried to resolve the problem by using a excel file I exported from the question manager but even this file doesn't work. I'm convinced there has to be another...
View ArticleForum Post: Re: Import questions from Excel
Jose,Please contact Technical Support via the knowledge base at www.prometheankb.com, select Software/ Contact Us. In the Existing case field input case number 224493. Please attach the excel file that...
View ArticleForum Post: Re: Flipchart not showing on board
What widen the ink width on the promethemeans board
View ArticleForum Post: Re: Asunto:projector dim
Mary,If you are experiencing a dim image from the new lamp, this can normally be attributed with dust accumulation across the filters or within the unit itself. LCD projectors require cleaning of the...
View ArticleForum Post: Re: video
Tim,It seems that the computer that is not displaying the video within the software may either be missing the correct codec or the computer is set to play these type of video files within a separate...
View ArticleForum Post: Re: ActivExpressions 2 and blocking certain remotes
Joe,There is a setting in your Voting Browser that you want to ensure is checked so that only the assigned (present) students results are counted. There is screen shot that may help. To open up your...
View ArticleForum Post: Re: Different file type !
Haifa,You will want to update your version of ActivInspire since we no longer support version 1.1. To open a .flp, you can right click on the file and select Open With ActivInspire or once ActivInspire...
View ArticleForum Post: Re: ActivExpression Frozen on a certain name
No it powers on, but even after trying to reassign the remote, it is still stuck on the last person who logged in. I'll contact them now.
View ArticleForum Post: Re: No flame
Melissa,If the flame on the board is generally lit and is not now, it may indicate that the power supply or USB is not connected or not being detected. Please ensure that all cabling is securely...
View ArticleForum Post: Re: Asunto:Problem with popup after recent product update
Thank you Ana! I think following the instructions to update the firmware helped. Since I was also working with an older and somewhat damaged pen, that did not help either, but the little popup window...
View ArticleForum Post: Re: How to successfully download and install ActivInspire
Laura,The content for both the blue download button and the "Get your free ActivInspire resource pack" is exactly the same. Apologies, if it may be confusing for our users, we will forward this concern...
View ArticleForum Post: Re: updating activhub
Linda,To update your driver you want to ensure that all Promethean hardware is disconnected from your computer.Depending on the operating system that you are using you want to remove/ uninstall the...
View ArticleForum Post: Re: HDMI sound issues
Where does the 3.5 stereo jack plug into the Apple TV?
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