Forum Post: Re: Activinspire goes crazy!
Melissa, My apologies, I failed to mention it'd also be great if we could confirm your operating system. Also, as I think about your description, it'd be good to know whether this happens both on your...
View ArticleForum Post: Re: adding more names to database
Beverly, Thanks for posting. I did a little testing and to the best of my knowledge there's not a limit to the number of students you can add; I'm currently sitting at over 300 and can still add...
View ArticleForum Post: Re: ActivInspire will NOT launch
Barry, Thanks for posting. First and foremost, can you kindly confirm that you have the latest Java software (Java 7) installed on this machine and any older versions (Java 5 or 6) have been removed?...
View ArticleForum Post: Re: strange error message
Barry, Thanks for posting. Is this related to your other message (community.prometheanplanet.com/.../22360.aspx)? For the time being I've added this to case 00333310 though if we need to open a...
View ArticleForum Post: Re: Video and sound problem!
(Case 00333313)Hello Eddy,Is the same issue present with playing that file when not connected to any hardware or when playing the file on any other computer or with any other video player software?The...
View ArticleForum Post: Re: activexpression 2 & retry answers
Tracy, Thanks for posting. I've done a quick check and I'm not able to replicate the issue. Can you please initially confirm that you're running the latest version of:-Activinspire (Check in Help-...
View ArticleForum Post: Re: computer can not connect to board
(Case 00333317) Hello Ivette, The model of Projector described does not fit with any Promethean-manufactured model we provide with our ActivBoard Systems; If that projector is not Promethean-Branded,...
View ArticleForum Post: Re: Assign just one Activote
(Case 00333318)Hello Mark,When a device allocation is done within the ActivInspire software, all of the registered and named voting devices are allocated; there is not a way to allocate a single device.
View ArticleForum Post: Re: Distorted Printing
(Case 00333319)Hello Laura,Is the exported PDF displaying with the sides cut off, as well? Does printing the file in Portrait instead of Landscape affect the resulting printout?
View ArticleForum Post: Re: Recognizing my computer
Hi Kathryn,Thanks for your comment.Case 00333136 has been raised, should you need to contact us.What is the model number of the board and your Operating system?Your computer likely has no connection to...
View ArticleForum Post: Re: Grid Size???
Hi Conyers.The grid scale is more of a visual aid and is not for a type of measurement. However the default scale defines a scale factor which is applied to the grid's defined start and step values....
View ArticleForum Post: Re: PRM-20AV1(s) Projector resolution and extended screen Issues
Hi Candace(ref 00333328)With regard to this set up it is unsupported to manage different resolutions per monitor, this would possibly need separate software to manage this. We always recommend that the...
View ArticleForum Post: Re: Options for LEARNER RESPONSE SYSTEMS is not showing in Menu bar
(Case 00333588)Hello Nitin,The Question Manager is a feature of the Professional Edition of the ActivInspire software.To upgrade to the Professional Edition, you will need an Activation Key for the...
View ArticleForum Post: Re: Can I download the Notepad app to use with my Activeboard 300...
I am having this problem but I do have the 500. It opens up but as soon as I start writing it says "please reconnect to the board".
View ArticleForum Post: Re: Hide all the options when dragging objects?
What would be the point of hiding the pickup rectangle around an object?
View ArticleForum Post: Changing Default Tool
I am trying to change my default tool from the pen to the "select" icon. I went to "view" and "customize" and "settings" then "tools" and then changed the "default tool" to "select" but when I close...
View ArticleForum Post: Re: Can I download the Notepad app to use with my Activeboard 300...
(Case 00333840)Hello Kim,Outside of the Noteboard App, have you been able to interact with the computer using the pen or touch input at the board? If not, is there a red X on the ActivManager on the...
View ArticleForum Post: Re: Hide all the options when dragging objects?
(Case 00333850) Eve, That option to do so is, to our understanding, a way to clear that part of the interface with an object within the ActivInspire software. For additional advice and reference on...
View ArticleForum Post: Re: Changing Default Tool
(Case 00333852)Hello Eve,The issue raised with Promethean for this particular issue, has been raised within the product development lifecycle, to be reviewed when implementing new features or bug fixes...
View ArticleForum Post: Re: Changing Default Tool
Thanks Adam - so I just got lucky that this is working fine in v 1.7.58968 PCLook forward to the bug fix
View Article