Forum Post: Re: Document camera
Hello, When removing or installing the ActiView software, you want to ensure that you are connected to the camera via USB to ensure proper removal/ installation of the software. Once the software and...
View ArticleForum Post: Re: software compatible with MacBook Pro
Hello, Currently our software is not compatible with OS 10.8, (Mountain Lion) we are looking to release a compatible version this quarter. What version OS are you running? To locate this select the...
View ArticleForum Post: Re: Customizing the PIN in student database
Apologies, we are unsure if this is possible with the ActivSDK. Once you have access to the Commercial Members group, they have a specific Forum you can post the question on. They may be able to...
View ArticleForum Post: Re: Rotating grouped objects
Christine, We will raise this as an enhancement request for consideration of a future release of the software.(case# 215262) Thanks!
View ArticleForum Post: Re: Older ActivBoard drivers
Hi Ana, I have already contacted the technical support and they were unable to help as it's an old board. The board connects but does not save the calibration. I'm trying to see if an older driver will...
View ArticleForum Post: Re: activpen stopped working
Amanda, Please contact Technical Support via the knowledge base at www.prometheankb.com, select Interactive Tools/ Contact Us. In the Existing Case field input case number 215435. Please provide the...
View ArticleForum Post: Re: pages disappearing
Pam, It seems that the flipchart may be corrupt. Please forward it to technical support and we will see if we can assist. To contact tech support please fill out the web form via the knowledge base at...
View ArticleForum Post: Engage Server Dialog Box
How can I get this dialog box to stop popping up (several times) each time I bring my computer back from sleep. I do not use Engage every time I use my computer and to have to dismiss the box so often...
View ArticleForum Post: Calibration
I am running a Mac using OS X Lion. I have the current Inspire 1.6.5...I have not tried this with other flavors of the Mac OS however under this config, If I go into Desktop Overlay, I am unable to...
View ArticleForum Post: Re: Promethean Speakers
Good Morning, Please check the below in order to try to solve this issue: - if you have a jack audio cable connected to the front of the amplifier, please remove it and check if the issue persists -...
View ArticleForum Post: Re: Older ActivBoard drivers
Tony, The calibration is a file that is saved to the computer. It basically saves the settings of the pen on the computer. For the calibration to save properly, please insure that the image is...
View ArticleForum Post: Re: pen failing
Michael, The suggestion by Kylie is one that we would suggest to determine if the pen is faulty. If the pen has the same effect on both boards, please contact Technical Support at www.prometheankb.com,...
View ArticleForum Post: Re: Actiview error
Jamie, With the Actiview connected via USB remove the Actiview software along with the Visual Presenter drivers and restart the computer. Clear your temp folder and restart the computer again. Go to...
View ArticleForum Post: Re: Active Expressions
Hi Dianna. I've discovered the same thing and I think it's because the software calculates the percentage based on the number of questions answered, not the number correct... so technically, if a...
View ArticleForum Post: Re: Calibration
Keith, We were able to replicate the issue that you described. We will forward it to the software developers as an enhancement request for a future release of the software. (case# 215942) Thanks!
View ArticleForum Post: Re: Import Video into flipchart
Mark, Please contact Technical Support at www.prometheankb.com, select Software/ Contact Us. In the Existing case field, input number 216027. Attach the media file that you are trying to insert so that...
View ArticleForum Post: ActivInspire - Drag a Copy
I would like to create an object that I can copy and require the user to drop on a specific container. However, when I drag the new object, it doesn't inherit any of the properties of the parent...
View ArticleForum Post: Re: ActivExpression Firmware
Claudio, The files you requested are below. ***ActivHub*** Your password is: 2FqQQj3G Name: V5_13_bld_0000.bin Size: 48.81 KB Expires: November 28, 2012 Download: www.promsendit.com/download...
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