Forum Post: Re: Pen Battery replacement
Hello David,Our ActivPens do not have batteries, they have internal wiring to interact with the board. There may not be an issue with the pens, have you tried other working pens on the ActivBoard?...
View ArticleForum Post: Re: None of my 200 flipcharts will open on MAC?
Hello Jen,We have emailed you from within our Tech Support case (# 279905) so that we may better assist and in the event we need to forward your issue to our Escalations team for review. Thank you!
View ArticleForum Post: Re: BrainPop and the Promethean SDK Flash Proxy Extention
I am having the same problem district-wide! I would also love the answer. I am also having problems with using ActivExpressions with Study Island.
View ArticleForum Post: Macbook and BrainPOP
I am having issues also with the ActiveExpressions and BrainPop ...but I have a MacBook.....I have downloaded everything and I think updated everything....It does not recognize the Brain POPquizzes....
View ArticleForum Post: Re: Problem with pen or board???
Hello Joseph,Thanks for the video! What version ActivBoard firmware and driver are listed in the ActivManager hardware tab? An update may resolve this. Do you have a direct USB connection to the board?...
View ArticleForum Post: Disabling Object Edit Popup Menu
I work with very young children and have been using ActivInspire for about 5 years now. I find that one of the most frustrating things about the software is that when students are at the board moving...
View ArticleForum Post: Re: PowerPoint source file is incorrect
Hello Matt,Have you tried, coping all slides within a presentation and pasting them into a new presentation and re-saving? (case# 280827)Thanks!
View ArticleForum Post: Re: Stylus only makes boxes will not draw lines
I have Promethean ActivBoard V3 Driver and I believe 7.1 ActivInspire - a person from Promethean was here yesterday and updated everything. I am on a Windows computer running Windows 7 Professional.
View ArticleForum Post: Self-Paced Questions for Remediation vs. High Flyers
I know that you can set the number of questions to be answered correctly before progressing to the next level. I want to flip it around. If my high flyers answer ten correctly, I'd like them to be...
View ArticleForum Post: Re: Projector does not fill board [EST-P1 w/ ABV595PRO]
It's better, but still not centered. Also, there is image that is on the black part at the right and bottom which makes it difficult to calibrate.Another problem is that the image isn't square...it's...
View ArticleForum Post: New school, new user, non-Activboard
Hello. I'm from a small new school which hopes to commence using Activinspire. However, the smartboards at the school are ones imported from China and we can't make heads or tails of the chinese...
View ArticleForum Post: Re: clock and sounds
I've been having the same problem! I used to be able to do it and since our computers were "Re-imaged" over the summer all of my sounds are grayed out. Is there a way to re-upload them? The same...
View ArticleForum Post: Re: PDF importing with a Shadow effect
For pdf matters ,i usually use a pdf process tool to help me with the work.such as import pdf,save pdf.You can have a try.
View ArticleForum Post: Re: Self-Paced Questions for Remediation vs. High Flyers
Hello Rebecca,You can create groups in ActivInspire. Instructions on how to do this are located in the Help files. With ActivInspire open, select Help > What's New > in the search box type in...
View ArticleForum Post: Re: New school, new user, non-Activboard
Hello,Thank you for your interest in ActivInspire. If your school has smartboards, users are permitted to use ActivInspire Personal Edition with non-Promethean products, subject to them having applied...
View ArticleForum Post: Re: clock and sounds
Hello Lisa,Either the resources where not installed when the computer was re-imaged or the software is not looking in the correct location for the resources. Either way you can import both the Main and...
View ArticleForum Post: Re: Projector does not fill board [EST-P1 w/ ABV595PRO]
Hello Robert,The ActivBoards and projectors where designed to fill the image of the board. At times, depending on the computer's display configuration you can have some slight gapping. If you would...
View ArticleForum Post: Re: Pixels dying on projector
Hello Robert,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Projectors, Contact Us. In the Existing case field input case...
View ArticleForum Post: Re: Disabling Object Edit Popup Menu
Kristen,You can create a profile which customizes the marquee tools. This way you can switch to the customized profile for use when your students are at the board. (case# 280847)Hope this helps!
View ArticleForum Post: Re: Teacher vs Student Pen Issue
Tim,Not sure what may be causing this. What version firmware and driver are listed in the ActivManager hardware tab? Do you have a direct, standard (16ft) USB connection to the board or are there USB...
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