Forum Post: Re: Self Paced Questions not Working
Hi Mark.Thanks for posting on the forum.With regard to self paced questions on the ActivExpression devices, this requires a firmware upgrade to the devices to allow this to work.Please follow article...
View ArticleForum Post: Re: Erratic behavior by Promethean board pens
Hi John.Thanks for posting on the forum.To help support this issue further so we can help troubleshoot, please can you contact us directly.Please fill in the form below or click the link for the...
View ArticleForum Post: Re: active inspire stops working
Hi Kathleen.Thank you for posting on the forum.Is there a specific action that you are doing within ActivInspire which causes the software to crash?So we can have a better idea of the issue, please...
View ArticleForum Post: Re: Why desktop annotate does'nt work over Linkat 14.04
Hi there.Currently Ubuntu 14.04 isn't supported.The development team are working on Ubuntu 14.04 support for ActivInspire and the ActivDriver.We expect a fully supported version of ActivInspire and...
View ArticleForum Post: Re: Input issues
Hi Mary.Thank you for posting on the forum.For this particular issue when you see the error message of "No Source", this usually means that it can't find a connection between your MacBook and the...
View ArticleForum Post: Re: projector help
Hi Angenine.Thank you for posting on the forum.The issue could be related to 2 different issues. One could be related to an ageing lamp, the best test to see if it is a lamp issue or a internal issue...
View ArticleForum Post: Re: PRM25 Projector Maintenance
Hi Angenine.Thank you for your post.I have replied on the below post to yourself:community.prometheanplanet.com/.../60304.aspxThank you.AdamPromethean Technical Support
View ArticleForum Post: Re: Annontation On Flipchart and Desktop
Hi Chris.Thanks for posting on the forum.To help with this issue, it is a simple setting which needs to be changed within ActivInspire.Please open ActivInspire, and click on File>Settings>Dual...
View ArticleForum Post: Re: Pens will not work with the board and I can not calibrate them
Hi Kathleen.Thanks for posting on the forum.Have you tried to re-calibrate your ActivPens on the ActivBoard itself? Does this help fix the issue?If still no difference, please power down your projector...
View ArticleForum Post: Re: Sound and board not found
Hi Pam.Thank you for posting on the forum.As you are receiving the "board not found" error message, this usually appears when the computer isn't detecting a connection to the ActivBoard.Please double...
View ArticleForum Post: Re: windows 8
The software is saying “you have the most recent version” when I click on update. The model is on the back against the board but the projector model is PRM-30A. The LED does not light up at all.
View ArticleForum Post: text boxes not working on old flipcharts
We are using ActivInspire version 1.8.64351. A teacher recently changed laptops from a Windows 7 model to a Windows 8.1 model. On each flipchart, the text shows correctly on the thumbnail image in...
View ArticleForum Post: Word problems not completely showing.
I have entered my questions into the self-paced test I want to use and did a practice run myself. However, when get to the word problems, I can only see the beginning of the question. I cannot scroll...
View ArticleForum Post: Re: Clock Tool Sounds
I am having the same problem. When I look in my resource browser, the sounds are there; but, when I try to follow the path back from windows explorer, the folder is empty. That is from the clock or...
View ArticleForum Post: Re: windows 8
Hello Mike,(Case 00438281) You seem to have no power to the board at all. We need to establish which board it is you have to offer you the correct advise.Please follow the below link and identify the...
View ArticleForum Post: Re: text boxes not working on old flipcharts
Hi Lori,Thanks for your comment.Case 00439026 has been raised, should you need to contact us directly.This issue is mostly caused because the flipchart was created on a computer with a different screen...
View ArticleForum Post: Re: Word problems not completely showing.
Hi Brigette, Thanks for your comment. Case 00439027 has been raised, should you need to contact us directly.For us to be able to best assist you we need to know which version of ActivInspire you are...
View ArticleForum Post: Re: replacement amp card activboard378
Hi Tammy,Thanks for your comment.Case 00439029 has been raised, should you need to contact us directly.You will need to speak to a reseller close to you to purchase the part you mention.We don't have...
View ArticleForum Post: Re: Activinspire is not working/opening
Hi Blake,Thank you for your reply, The software you have there is correct, I would recommend you check first if Flash and Java is installed on your computer.Get the software from here:Flash:...
View ArticleForum Post: Re: Clock Tool Sounds
I have Windows 7 Professional, the latest Inspire, and admin privileges.
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