Forum Post: Re: activation key
Hi Donna.Thanks for posting on the forum.I have emailed you directly from the support case I've created for yourself (00425344). Please reply back to my email so we can assist you further with...
View ArticleForum Post: Re: PRM-32 Remote doesn't work.
Hi Dave.Thanks for posting on the forum.Sorry to hear your having issues with your PRM-32 remote.Have you tested other remotes from the same model of projector? Do they work first time or still...
View ArticleForum Post: Re: Flame flashing all colors
Hi Frank.Thanks for posting regarding this issue.Please could you advise what model of ActivBoard this is? Please provide the product code on the side of the ActivBoard.What colours are currently...
View ArticleForum Post: Re: New computer
Hi Kathleen. Thanks for posting on the forum.Do you have your license key information stored anywhere? If so, please enter this into the 'Activation number' box when prompted. Click on the tick box to...
View ArticleForum Post: Re: Board wont display
Hi Adam the board did work yesterday with another laptop.=20The model number is PRM-20AV1(S)I'm using a VGA and I have tried using a different one. I also have a USB ca=ble.=20It flashes computer one,...
View ArticleForum Post: Re: Using extended display instead of a mirrored display
My teachers are having the same issue with the calibration. The calibration will only work when the displays are duplicated not extended. We have dell tablets on a docking station running windows 8.1....
View ArticleForum Post: Ubuntu 14.04
Our school has 12 installations of Activinspire, all running on Ubuntu. Is there a release date yet for the 14.04 Ubuntu version of Activinspire?
View ArticleForum Post: activManager 5.10.14 on Windows 8.1 64bit
I have a mix of boards from the activboard 1 to the older TDS boards. I've tried the latest version of ActivDriver x64 with Windows 8.1 The com port (3 or 4) is found (USB converter of course) (Aten...
View ArticleForum Post: 578 Pro with EST-P1 - Screen Adjustment
Hello,We have recently had a number of new 578 Pro boards with EST-P1 projectors installed and are having difficulty with screen adjustment. We are unable to get a satisfactory fit and were wondering...
View ArticleForum Post: Re: Using extended display instead of a mirrored display
We are having the same exact problem at my school. I have multiple teachers unable to calibrate their extended displays because the points never show on the extended display.
View ArticleForum Post: Re: 578 Pro with EST-P1 - Screen Adjustment
Good morning Rob.Thanks for posting on the forum.We have a guide on how to align the EST-P1 projector on our knowledge base. Please go to www.PrometheanKB.com and search for article 11104. This article...
View ArticleForum Post: Re: Ubuntu 14.04
Hi Robert.Thank you for posting on the forum.The development team are working on Ubuntu 14.04 support for ActivInspire and the ActivDriver.We expect a fully supported version of ActivInspire and...
View ArticleForum Post: Re: projector displaying black and white pixels
Hi Michele.Thanks for posting on the forum. With regard to the specific black and white pixels issue you are having, I would recommend filling in our contact form, and taking a picture of the pixels...
View ArticleForum Post: Re: Board displaying black and white pixels
Hi Michele.I have replied to your other post.Thanks for posting again :)AdamPromethean Technical Support (Case 00426667)
View ArticleForum Post: Re: activManager 5.10.14 on Windows 8.1 64bit
Hi Charles.Thanks for posting on the forum. With regard to this specific issue, I would recommend uninstalling your current ActivManager version, and downgrading the driver to a previous version. On...
View ArticleForum Post: Front problem
I am running active Inspire ver. 1.8 on a mac. When I opened my saved flipcharts from last year it appears that my flipcharts do not recognize the fronts I used. I am using comic sans ms, and comic...
View ArticleForum Post: Re: installing activinspire
Dear Keith,The dialog box should pop up when you start ActivInspire. If it doesn't then go to Help / About / and click the Register button. If the button is grayed out your product is already...
View ArticleForum Post: Re: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
I called technical support and still don't have answers. They suggested that I try running a VGA cable from the projector directly to my computer, and bypass the box. I tried that, but had the same...
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Forum Post: Please help - Projector Does Not Fill Board (PRM-20 w/...
I posted this already in the Activboard Forum, but I was not able to get any answers. Please excuse my lengthy post, but I'm trying to give as much information as I can. This really has me stumped. I'd...
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