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Forum Post: Re: Driver and Firmware Updates

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Ray,

Are you downloading ActivInspire 1.7 from Planet or are you updating the software via the Help/ Check for Updates?

If you download ActivInspire from Planet, the latest driver comes included. If you are updating the software via the Help/ Check for Updates, you will need to manually, uninstall the previous driver before installing the new driver.

We do not recommend updating the firmware on the ActivBoard unless there is an issue. If you are having an issue with an ActivBoard, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input case number:237190.

Thanks!


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