Noel,
Before updating the ActivHub firmware, you want to ensure that the ActivDriver is up to date. The latest version is 5.8.46. If the ActivDriver is up to date you can update the ActivHub firmware by saving the file linked below preferably to the desktop (it seems easier to access from there).(case# 237170)
Select ActivManager/ Control Panel/ Hardware tab/ highlight Hub
Upgrade/ File/ Load/ guide the upgrade were you saved the file/ OK
You will be prompted "Are you sure you want to change the firmware on the device"?
Once updated, select ActivManager/ Control Panel/ Hardware tab/ highlight Hub/ RESET
Thanks!
Your password is: VlpJNdaq
Name: V5_13_bld_0000.bin
Size: 48.81 KB
Expires: March 07, 2013