Hi Susan.
Thanks for posting on the forum.
For this particular issue, I would recommend contacting Promethean technical support directly as the ActivBoard has a more recently firmware to the one you have provided. This will need to be emailed to yourself to help fix this issue.
Please go to the below link and quote the reference number which I have provided for yourself. The reference is: 00437754.
Please fill in the form here: http://goo.gl/j3AT8S
Adam
Promethean Technical Support