Hi Gina.
Thanks for posting on the forum.
Please could you confirm what driver version you are using? And version of ActivInspire?
To find the driver version, please click on your ActivManager icon on your task bar located near the date and time, and click on Control Panel. At the bottom of the window which appears is the version number. Please confirm this.
To find the ActivInspire version, please load ActivInspire and click on Help>About and the version will be listed in bold.
Please could you also make sure that your ActivBoard is connected and working with the ActivPen.
If you require an further assistance, I have created a Promethean technical support case should you wish to contact us directly. Please quote your reference number which is: 00429265
Adam
Promethean Technical Support