Hi Julia
Thanks for posting on the forum.
Please could you advise what model of ActivBoard you are using? This will be usually on the left hand side of your ActivBoard next to your serial number.
Please could you test a direct connection from the back of your ActivBoard to your computer, bypassing any wallboxes or connection plates that you are using. The direct connection will need to be plugged in to the back of the ActivBoard. When testing this, see if the red flame stays the same.
Please could you also advise on the version of ActivManager you have installed? You will have an ActivManager icon on your task bar near your date and time. Please click this and click on Control Panel, the version number can be found on the bottom of the window that appears.
With regard to the image alignment, please could you confirm the model of projector also?
Please remove the VGA cable from the computer, is the image aligned when the projector is on it's splash screen, does this fit the board? If it does, connect your VGA cable and amend your screen resolutions. Please see article 10418 on www.PrometheanKB.com for further help with this.
I look forward to your reply.
Adam
Promethean Technical Support
(Case 00429263)