Hi Katelyn.
Thanks for the reply.
If you could possibly ask the IT/Network administrator to ensure that Flash, Flash for other browsers and Java is up to date and installed and see if the issue persists.
Are the files taken from a USB stick, or emailed to your work computer?
Is it the same flipchart which keeps crashing? Or any flipchart that you have made?
I look forward to your reply.
Adam
Promethean Technical Support
(Case 00427681)
Hi Anthony.
Which music software are you referring too? Do you mean the resources inside ActivInspire which contain music clips?
If you have installed the main resource pack, this will be in your resource browser either under 'My' or 'Shared' resources (this would have been the import option when the resources were installed).
If you have not downloaded the ActivInspire resource pack, please download from the below link:
promethean.box.com/ActivInspire-Main-Resources
If the resources are not what you are referring to, please let me know so I can assist.
Adam
Promethean Technical Support
(Case 00429478)
Hi Stein.
Thanks for posting.
To answer your question, the system requirements for ActivInspire is that Java 6 is installed. We do always recommend to try keeping Flash, Flash for other browsers and Java up to date.
If you have any other questions please feel free to post.
Adam
Promethean Technical Support
(Case 00429279)
Hi Gabriel.
Java 6 needs to be installed, along with the latest version of Adobe flash, and also ensure that you have downloaded and installed Flash for other browsers.
If you are still experiencing issues after ensuring this software is installed and up to date, please could you let us know the version of ActivInspire you are using? Launch ActivInspire and click on Help>about to get this information.
I have created a technical support case to help assist with this issue, if would like to contact us directly, please quote your reference number which is: 00429282.
Adam
Promethean Technical Support
Hi Craig.
Thanks for posting on the forum.
Could you advise what model of ActivBoard you are using?
If the flame is not lighting up even with the amplifier turned on, I would recommend contacting Promethean technical support directly.
A full list of Technical Support numbers can be found on the below link:
www.prometheanworld.com/.../technical-support-numbers
Or alternatively, you can fill the contact form and contact us via email.
If you contact Promethean Technical Support directly regarding this issue, please quote the reference number which I have created to help assist with this issue. The reference number is: 00429293
Adam
Promethean Technical Support
ActivSlate Model - PRM-RS1-01
Trying to connect through ActivHub. I will need directions to connect through ActivBoard
ActivManager Version - 5.9.22
ActivBoard Firmware - 3.98 build 13
ActivSlate Firmware - 1.18 (doesn't show up in the hardware tab)
Driver for software - 5.8.46.3
I think we have the ActivBoard 100 that she is trying to use.
Anything else just let me know.
There is a red X on the ActivManager icon and it does not let me click on calibrate. The board shows a red flame and the pen is not responsive.
Nevermind... The answer was found within the network... NOT a local user problem.
I reinstalled the driver and it seems to work now!! THANKS!!!
Thank you. Please disregard my previous post asking this question again. Thanks,
D. Brown
My Sony tablet laptop does the same thing and it's annoying as heck!! Can you imagine the countless flipcharts we educator have? To have to change every text box is tedious and extremely time consuming.
Adam, I'm very disappointed in your answer. Instead of finding the solution and fixing it, you just make an excuse. Please get your company to work on this---as technology and platforms change, your software should too!! :(
Hi David.
Thanks for posting on the forum.
It is possible that perhaps something has come loose from your ActivBoard if this has happened previously.
What model of ActivBoard do you have?
Do you have any wall boxes or connection plates currently being used? If so I would recommend testing a known working USB cable directly into the ActivBoard itself, depending on the model you can connect directly into the back of the ActivBoard roughly where the LED flame is on the board. This will confirm if there is a fault with a loose or faulty cable.
Does the ActivBoard have power to the LED flame? If so, what colour is this and does it change when your pen touches the board?
I have created a Promethean technical support case for yourself if you wish to contact us directly regarding this issue. Please quote: 00430074.
I look forward to your reply.
Adam
Promethean Technical Support
Hi
Thanks for posting on the forum.
The ActivPen interacts with the ActivBoard as a mouse would do, if you can interact in other applications with your mouse, your pen will allow this.
If you wanted to annotate over other programs, you can use the 'Desktop Annotate' mode in ActivInspire if you have the professional version. For example, you can run desktop annotate, use the mouse button inside ActivInspire and open up a web page and select your pen tool to annotate over the web page.
I hope this information helps.
Adam
Promethean Technical Support
(Case 00430075)
Hi
I believe your original post was answered on the below forum thread.
community.prometheanplanet.com/.../59970.aspx
If you have any further questions please do not hesitate to get in touch.
Adam
Promethean Technical Support
(Case 00430076)
Hi Caroline,
Thanks for posting on the forum.
From what you've described in your post, I believe this is still an issue with corrupt flipcharts. It's just a matter of determining what's causing the corruption and/or preventing it from happening moving forward. If you want to send us a flipchart to confirm, you're welcome to fill in a contact form and attach this, please quote reference on the form which I have created for yourself to help assist with this issue. The reference number is 00430077.
This is in our experience something that typically happens when a flipchart is saved. There were improvements made to the way the software saves flipcharts some time ago, so I want to ensure you're relatively up to date. Can you please check your current version of Activinspire in Help- About?- The current version is ActivInspire 2.0.
Can you please also confirm where you're saving your flipcharts- For example, are you saving them to your desktop? To a network drive? To a thumb drive? Sometimes if a thumb drive is not disconnected properly or if there's a connection issue when saving to a network drive the file won't save properly.
Does this tend to happen more often with larger files, or files that have a lot of media stored in the flipchart? There may be an issue with your temp folders, where the file is stored while it's open, and this would tend to affect larger files more.
We'd suggest updating to the latest version of Activinspire if you are not already running version 2.0 and saving to the hard drive, then transferring wherever you need first and foremost. If the issue still persists from there, your answer to the third question may prompt us to clear or look more closely at your temp folders. We expect any changes will not help flipcharts already affected, but let us know if following these suggestions you have issues with flipcharts looking correct before saving and then later not opening.
I hope this information helps, if you have any further questions please do not hesitate to contact us.
Adam
Promethean Technical Support
Hi Emily.
Thanks for posting on the forum.
Does your SMART Notebook file contain any flash files from the SMART Notebook resources section? If so, there is a chance that this will not import correctly and stay stuck on 99.5%.
If you file does contain this, if you remove it and save or save as a new file name, if you try and import it, does this work?
Also, is the file created within v8,v9,v9.5 or v10 of the SMART Notebook software?
If you have any issues, please do not hesitate to reply back to my post of contact us directly. If you would like to contact us directly, please quote reference number which I have created to help assist with this post. The reference number is: 00430078.
Adam
Promethean Technical Support
Hi Natalie.
Thanks for posting on the forum.
You should have an ActivManager icon on your taskbar at the top of your screen, if you click on this and click on Control Panel, on the window that appears at the button will be a version number, please could you confirm this? Have you also tried to calibrate directly from the ActivManager>Calibration option?
Please could you also advise on the model number of your ActivBoard?
If you would like to contact us directly regarding this issue, please do not hesitate to call us and quote the reference number which I have created to help assist resolve this issue. Your reference number is: 00430079.
I look forward to your reply.
Adam
Promethean Technical Support
Hi Masu.
Thank you for posting on the forum.
With regard to the issue you are having, do all of your iPads have the same name?
Please could you try and update to ActivInspire 2.0, which can be downloaded from the Promethean Planet website.
Also, please update your ActivManager/Driver version, this can be downloaded from article 10902 on www.PrometheanKB.com.
Please try and also restart your ActivEngage 2 server. You can log in to your admin account on the ActivEngage 2 page, and restart the server from the 'Configuration' page. Please also reset your hub from the ActivManager Control Panel under the 'Hardware' tab.
If the issue persists, please contact Promethean Technical Support for further advise.
You can contact us by phone or by filling out a contact form. Please quote the reference number which I have created for yourself to help resolve this issue. Your reference number is: 00430080.
Adam
Promethean Technical Support
Hi Libby.
Thanks for posting on the forum.
I have reviewed your case which you have provided, I will also contact you via email. Please feel free to reply back to my email.
Thanks,
Adam
Promethean Technical Support
(Case 00429718)