Which version of Java is best suited for a Windows 7 64bit environment when running Activinspire 2.0?
Stein Lee
↧
Forum Post: java version best for ActivInspire 2.0
↧
Forum Post: No Power to ActivBoard Electronics
I have an ActivBoard installed in my district that no longer appears to have electricity to the ActivBoard electronics portion of the board. The amplifier has power and the cable between the amplifier and the electronics portion is connected. I have also confirmed the connectivity of all USB cables on the back of the board. The flame, however, will not light and consequently the board can not be calibrated. The board can be controlled via the computer using the ActivInspire interface.
Any assistance in this matter would be appreciated. Thank you!
↧
↧
Forum Post: Disable updates in admin.ini
Good afternoon,
I am trying to disable updates for ActivInspire. The existing installers I have do not seem to have the "astransgen" utility so I cannot create the admin.ini file this way.
I have downloaded the admin.ini blank example file but I do not know what to put in for Key 11. Can anyone advise or post their (redacted, if you prefer) admin.ini file so I can identify how to disable updates? Thanks in advance.
Kind regards
↧
Forum Post: Re: Promethean Board display options on iMac with OS X version 10.9.4
Adam,
Thanks for your suggestions, but I have tried them already with no luck. I am using mirrored display. No matter what my settings are for extended display it does not seem to work. Yes, the projector was on when I was changing display settings.
My projector model is: PRM-30.
Any other suggestions? Thank you!
↧
Forum Post: Re: Mac Issues with embedded video
Hi Adam,
I currently have the latest version, professional edition 1.8.64868. It stopped working with the last two updates I think. It used to work fine. Basically it stays like in the picture, trying to upload. But in old flipcharts that I created in other versions, the videos I embedded, they work ok. Weird!
Thanks for your help.
↧
↧
Forum Post: Java 6 to run the software on my mac?
Inspire says I need Java 6 to run the software on my mac? Inspire won't even open anymore. There are many teachers having the same problem at my site. Please help.
↧
Forum Post: Activote show as registered but Activinspire thinks differently
I have registered 3 Activotes and they show up as registered, but when I try to use them I get a message that says no devices are registered.
Any suggestions?
Here is the registration screen:
Here is what I see when I try to create a vote:
↧
Forum Post: Re: Unable to Register ActivSlate
I am having the same issue with ours here at the school. Just wanted to know if we got an answer for this problem?
↧
Forum Post: Reinstalling Windows, but I don't have the ActivInspire installation file.
I'm going to be reinstalling Windows on my work machine soon, but I don't have the original install files for ActiveInspire. Because I can't be without it, I decided to see if I could just use the new 2.0 install file and then take the username/org/serial info and input that into the program. It didn't work. The OK button never let me click it. I could only click 'Personal', 'Buy Now', or 'Trial'. Is this because the software I was using was v1.8 and the serial only works on that? If so, how can I get the v1.8 install files? I've tried via the legacy downloads page, but it only seems to download v2.0.
↧
↧
Forum Post: Re: ActivSlate 60 Not getting Pin or able to register slate. I've tried two with no success.
Hi Vickie.
Thanks for posting on the forum.
I have received your email and will respond via email.
Thank you.
Adam
Promethean Technical Support
(Case 00427801)
↧
Forum Post: Last update and Maverick
Hi!
I'm running activinspire V 2.0.65384 on my macbook pro OS Mavericks 10.9.3; activdriver V 5.10.14 and i'm using an activboard serial C0909150675
Ever since I ve updated Activ Inspire and activdriver the USB cable has not been recognized...
What can I do??
Thx in advance
↧
Forum Post: Re: Reinstalling Windows, but I don't have the ActivInspire installation file.
Hi Jennifer.
Thanks for posting on the forum.
If you are trying to copy and paste the information over from the current name/organisation/serial box, this will not work as the current ActivInspire license number is hidden within the software. This ActivInspire license key will work in ActivInspire 2.0.
To obtain the ActivInspire serial number from your other computer with ActivInspire professional installed, please follow the below steps:
On Windows XP, the file is located in C:\Documents and Settings\All Users\Application Data\Promethean\ActivInspire
To view hidden files:
1. Click on Start / All Programs / Accessories / Windows Explorer
2. On the Tools menu in Windows Explorer, click Folder Options
3. Click the View tab
4. Under Hidden Files and Folders, click Show Hidden Files and Folders
On Windows Vista and 7 the file is located in C:\ProgramData\Promethean\ActivInspire.
To view hidden files:
1. Click on Start / Control Panel / Appearance and Personalization / Folder Options
2. Click the View tab
3. Under Advanced, click Show Hidden Files, Folders, and Drives
On Windows 8, the file is located in C:\ProgramData\Promethean\ActivInspire
To view hidden files:
1. Right-click on the lower left of the screen, and select Control Panel
2. Select Folder Options, and click the View tab
3. Under Advanced Settings, click Show Hidden Files, Folders, and Drives
Please make sure you are logged in an account that has permission to view hidden files. If you are unable to view hidden files after trying the above steps, then please contact your IT support team.
Once you have this information, you can use this on your new work machine with ActivInspire 2.0.
If you require any further assistance I have created a Promethean support case to help assist with this forum post.
If you contact us directly please quote:00428525
Adam
Promethean Technical Support
↧
Forum Post: Re: ActivSlate 60 Not getting Pin or able to register slate. I've tried two with no success.
Thanks Adam. I have sent the information about the firmware in to support. it is ...
I found the following:
ActivHub Firmware v5.13 Build 0 Driver Version v5.8.46.3
ActivSlate 60 Firmware v14.14 Build 1 Driver Version 5.8.46.3
and the rest The Hub is connected to my laptop.
At the bottom of ActivManager Promethean 2014 Version 5.9.27
When I go into ActivInspire... ActivInspire Professional Edition Version 1.8.64351
With trying 2 ActivSlates, neither will register. I've even tried a new pen.
↧
↧
Forum Post: Re: disable finger touch control
Hi Dean.
Thanks for posting on the forum.
To disable touch on your ActivBoard, you can go to your ActivManager Control Panel>Pens Tab> and un-tick the tick box for touch.
Below is a screenshot of within the ActivManager Control Panel.
I hope this helps.
Adam
Promethean Technical Support
(Case 00429260)
↧
Forum Post: Re: Solid Red Flame
Hi Julia
Thanks for posting on the forum.
Please could you advise what model of ActivBoard you are using? This will be usually on the left hand side of your ActivBoard next to your serial number.
Please could you test a direct connection from the back of your ActivBoard to your computer, bypassing any wallboxes or connection plates that you are using. The direct connection will need to be plugged in to the back of the ActivBoard. When testing this, see if the red flame stays the same.
Please could you also advise on the version of ActivManager you have installed? You will have an ActivManager icon on your task bar near your date and time. Please click this and click on Control Panel, the version number can be found on the bottom of the window that appears.
With regard to the image alignment, please could you confirm the model of projector also?
Please remove the VGA cable from the computer, is the image aligned when the projector is on it's splash screen, does this fit the board? If it does, connect your VGA cable and amend your screen resolutions. Please see article 10418 on www.PrometheanKB.com for further help with this.
I look forward to your reply.
Adam
Promethean Technical Support
(Case 00429263)
↧
Forum Post: Re: Dual User not working
Hi Gina.
Thanks for posting on the forum.
Please could you confirm what driver version you are using? And version of ActivInspire?
To find the driver version, please click on your ActivManager icon on your task bar located near the date and time, and click on Control Panel. At the bottom of the window which appears is the version number. Please confirm this.
To find the ActivInspire version, please load ActivInspire and click on Help>About and the version will be listed in bold.
Please could you also make sure that your ActivBoard is connected and working with the ActivPen.
If you require an further assistance, I have created a Promethean technical support case should you wish to contact us directly. Please quote your reference number which is: 00429265
Adam
Promethean Technical Support
↧
Forum Post: Re: Projector disconnecting from laptop and reconnecting 20-30 seconds later
Hi Darren.
Thanks for posting on the forum.
So we can advise further, please could you confirm the model number of your projector?
I would recommend testing the below to see if the issue happens:
Does the projector search for sources when another laptop is connected to the projector?
If so, please could you advise if you have any wall boxes or connection panels? If you do, please connect directly into the back of the projector and test a known working cable into your laptop. Does the issue persist?
I have created a Technical Support case to help assist with this issue should you wish to contact us directly, if you do, please quote your reference number which is: 00429269.
I look forward to your reply.
Adam
Promethean Technical Support
↧
↧
Forum Post: Re: Cannot install software on my MacBook Air
Hi Perry.
Thanks for posting on the forum.
You can download the Mac version of ActivInspire from the below link:
promethean.box.com/ActivInspire2-0 - This is for the UK version for Mac operating system. If you require a different version please let me know.
Once you download and install the ActivInspire software, when you first launch ActivInspire you will be able to enter your Name/Organisation/Activation key, under activation key, please enter your serial number.
I hope this helps.
Adam
Promethean Technical Support
(Case 00429271)
↧
Forum Post: Re: Unable to Register ActivSlate
Hi Jared & Beth.
Please could you advise what ActivBoard model you are using? And also the ActivSlate model?
Has the registration ever worked through the ActivBoard itself? Or are you trying to connect to an ActivHub?
If possible, please could you confirm the below:
-ActivManager version - To find this, click on ActivManager>Control Panel. The version is listed at the bottom.
-Firmware version of the ActivBoard- This will be under the ActivManager Control Panel in the 'Hardware' tab.
-Firmware version of the ActivSlate- This will also be under the 'Hardware' tab.
I look forward to your reply.
Adam
Promethean Technical Support
(Case 00429273)
↧
Forum Post: Re: Installing ActivInspire Professional
Hi Scott.
When you get this error on the Promethean Planet validation tool, it means that it has been previously generated using the serial number you have used.
So we can help assist you further, please could you contact Promethean directly by filling in a contact form found on this link.
Please provide the case reference on the form which is: 00429275 along with your serial number for your ActivBoard.
If you have any further questions please let me know.
Adam
Promethean Technical Support
↧