I still have this issue.
Retina display was launched Feb 2012.
It has passed more than 2 years from launch.
I hope this is solved as soon as possible.
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Forum Post: Re: Issue with Camera Snapshot
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Forum Post: Re: Ubuntu 14.04
Hello,
I'm also a teacher and IT responsible at a high school in Spain. We have the same problem: We have now 18 Promethean boards working with Ubuntu 12.04 and we want to change to Ubuntu 14.04, but Activinspire doesn't work.
Narcis Masmarti
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Forum Post: Re: PRM-30 'filter warning'
I have Promethean EST-P1 projector is frequently showing "filter warning " message, i can't find any filter in that series projector please suggest me how to resolve that popup message error. Thanks in Advance
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Forum Post: Re: Text out of alignment when opening flipchart.
I Chapman,
Thanks for letting us know about your issue. What is the resolution the Surface is using? Do you have it attached to an external display, with a cloned display to another device, when this happens?
Please also make sure that you are using the latest version of Activinspire. You can find the version by going to the help menu, then choosing About. Once there, the version will be in bold at the top of the Window. If the version is less than 1.8.64868, then please go back to the help menu, and choose Check for Updates. This will update the software to the latest version.
Once you have the latest version, please try again if you had to update. Please let us know if the issue is still occuring by replying to this forum post. We have also created tech support case number 00396985 for you if you want to call about the issue. removal. If you'd like to do this, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers with your case number.
Please let us know if you have any questions.
Thank you,
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Forum Post: Re: Flipchart files corrupting with Windows 8.1
Dion,
Thanks for posting this question to the forums, and letting us know about your issue.
Are you trying to save the flipcharts to a thumb drive, or USB stick of some sort? We need to know if you are using removable media to store the items, because when this type of media is not properly ejected from the machine, the system is still writing to the drive when it is removed. This is the most common type of data corruption that we see with flipcharts.
If you are using this type of media to save, please make sure that you are ejecting the USB drive properly before physically removing it from the system. This will help you to avoid having files that do not get saved properly. Please let us know if this is not the type of system in which you are trying to store your files.
We have also created tech support ticket number 396987 to support this issue if you want to call in to technical support. removal. If you'd like to do this, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers with your case number.
Please let us know if you have any questions.
Thank you,
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Forum Post: Re: Handwriting Recognition (Spanish)
I would like to use Spanish handwriting recognition. Can you help?
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Forum Post: Re: Text out of alignment when opening flipchart.
Thank you for the suggestions, after installing the latest update and restarting the surface, it all seems to be working perfectly fine.
Ian
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Forum Post: Re: It doesn't work! :(
Claudia,
Thanks for letting us now about your issue. We have created support ticket 00397233 to support this issue if you want to call in about it. If you'd like to do this, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers . We have a Spanish line available for your use as well.
Have you tried making sure the USB cable from the board to the computer is less than 5 meters, and is connected at both locations? Please also try taking the USB cable out of the computer, and out of the board, and re-seating them in different USB ports would help.
Also please provide your board's product code, so that we may see the exact hardware that your board comes with. Also, if you have a wallbox, or some kind of termination box that the USB cable goes to from the board, then please bypass that and make a direct connection from the back of the board, to the computer, and then let us know if there is any change.
Please provide your results by responding to this forum post, and then we can continue troubleshooting your issue.
Please let us know if you have any questions.
Thank you,
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Forum Post: Re: Text out of alignment when opening flipchart.
I Chapman,
Thanks for letting us know! We are glad things are working properly for you now. Please let us know if we can help in the future!
Thank you,
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Forum Post: Re: Handwriting Recognition (Spanish)
Ana,
The same file should be able to be used for Spanish as well, as they both use the same character-sets. Have you tried downloading the Handwriting Recognition Tools from PrometheanPlanet.com? Please try the program, and then let us know if Spanish does not get recognized properly.
Please let us know if you have any questions.
Thank you,
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Forum Post: Re: PRM-30 'filter warning'
Ghufran,
All you will need to do is look for the Activmanager, in the system tray next to the clock. It is a white box with our logo inside. If you hover over it, it should say "Activmanager." Please right click this icon, and go to the projector tab. Once there, un-check the box that says you want to receive warnings. This should disable that feature for you.
Please let us know if you have any questions, or if this does not work for you.
Thank you,
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Forum Post: Re: Office 2013 activoffice
James,
Unfortunately this is still a suggestion with the developers. Please keep an eye out on prometheanplanet.com for any updates to the Activinspire software. We apologize for any inconvenience that this may be causing.
Thank you,
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Forum Post: Re: new touch screen board not calibrating
OS is Win 7.
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Forum Post: using activInspire on home laptop
I have tried to install the personal version of activInspire on my home laptop. It is saved but will not open because it says there is a problem with word 2013. Am I doing something wrong or am I out of luck doing work at home?
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Forum Post: Re: using activInspire on home laptop
Hi,
Thanks for your comment.
Your case 00397553 has been raised, should you need to contact .
As it says, MS Office 2013 is not supported by ActivOffice.
We do not currently have any time frame when MS Office 2013 will be supported but we always pass the message to our developers.
Hope this helps,
Thanks
Franklin
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Forum Post: Re: new touch screen board not calibrating
Hello,
Case 00397554 has been raised should you need to contact us.
Please could you inform us of the ActivDriver version which can be found in Control panel and at the bottom of the screen that states Copyright Promethean 20xx. version xxxx . Not all activDriver shows that the TouchBoard is connected.
Please could you also calibrate the TouchBoard using the Windows OS calibration as it needs to be calibrated using the computer and also try another computer with ActivDriver installed.
Should this not resolve the issue please contact us and provide us with the serial number of the TouchBoard
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Forum Post: ActivInspire does not open.
I have a Windows 8.1 computer and my activboard is ABV378PRO. The firmware is V8.04 with a USB connection and the driver is V 5.7.22.1. When I try to open my ActivInspire program, the initial fire symbol doesn't fill. After a pause, the notification window pops up and tells me that there's been a problem and the program won't open. I've tried repairing and uninstalling/reinstalling. What next?
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Forum Post: PRIMARY VS. STUDIO
i'M BRAND NEW TO THIS APPLICATION. CAN YOU TELL ME WHAT THE DIFFERENCE BETWEEN PRIMARY AND STUDIO IS? THANKS.
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Forum Post: Re: ActivInspire does not open.
Hi Jolynn
Sorry to hear that you are experiencing issues when launching the ActivInspire software.
Please could you let us know the version of ActivInspire installed? To find this information, open ActivInspire, click on Help>About and this will be in bold text at the top of the window which appears.
Please could you also ensure that your java, flash and flash for other browsers is up to date?
To download "Flash for other browsers" please go to http://get.adobe.com/flashplayer/otherversions/
Please could you also clear your temp folder? If you are using a Windows operating system, this can be found in C:\Users\USERNAME\AppData\Local\Temp or by clicking Start/Windows button> in the search field type %temp%.
Please let us know by replying to this post. We have also created support ticket 00399424 to support this issue if you want to call in. If you want to do that, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers .
Adam
Promethean Technical Support
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Forum Post: Re: PRIMARY VS. STUDIO
Hi Gita.
Thanks for posting on the forum.
When in ActivInspire as default the setting will be set to the "Studio" look at feel. You can change to the "Primary" look and feel by going to the launch Dashboard>Configure> Tick the box which says "Launch next time using the Primary (or studio) look and feel.
The only difference is the design of 'Primary' is aimed at Primary education.
I have attached a screenshot of the differences below:
I have created a Promethean technical support ticket in case you have any further questions or wish to contact us directly regarding this. Your support case reference number is 399425.
I hope this information helps.
Adam
Promethean Technical Support
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