Forum Post: Re: ActivEngage2
There is no Client to install for either Mac or Windows in ActivEngage2 unlike the original ActivEngage. Instead you access the Client through a browser. You can find a ScreenCast that will help you...
View ArticleForum Post: Re: Projector Maintenance Training
Derek,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Projectors, Contact Us. In the Existing case field input case number:...
View ArticleForum Post: Re: My ActivBoard 300 projector dosen't work!!!!
Thanks Ana,I really appreciate you helpRyan
View ArticleForum Post: Re: Auto Shut off time query
Tracey,10 minutes is the maximum auto shut off time on ActivExpressions. (case#270974)Thanks!
View ArticleForum Post: Re: Updating firmware on Activexpressions
Hello,If after the upgrade the devices do not turn on, try swapping the batteries. Alkaline are recommended. If that still does not resolve the issue, please contact Technical Support via the web form...
View ArticleForum Post: Re: Video onto board
Wendy,Does the image align on the board outside of the software? For example, if you open a Word document? (case# 271508)Thanks!
View ArticleForum Post: Re: Can't install/access any resources
Hi Jill, I started working this out - I may come back with some more questions! I didn't know anything about what you have written about in Steps 1-4. In the evening I'll try to work out the bit about...
View ArticleForum Post: Re: Embedding (large) video files
I am curious about this. I know that I have successfully embedded a video that was 1 GB in size.
View ArticleForum Post: Re: New sony Vaio laptop:windows 8. cannot install active inspire...
My guess is that you do not have a flipchart open. Try going to File/New Flipchart and the options should become live.
View ArticleForum Post: Re: Can't install/access any resources
Hi, KristinaI can help you with Macintosh issues. In order for the Macintosh HD to appear on your desktop, you need to "show" it. Click once on the desktop screen, then go to the Finder menu and select...
View ArticleForum Post: Recycle basket
Hi, I lost my recycle basket on the screen of ActivInspire. How can I get it back?
View ArticleForum Post: Re: Recycle basket
Hello,To put the trashcan back on the flipchart page, with the software open, select Edit > Profiles > check the box that states "Show flipchart trashcan" and select Done. (case# 272336)Thanks!
View ArticleForum Post: Re: Can't install/access any resources
Thanks, Kate. I did what you described.
View ArticleForum Post: Re: TDS software
Terry,Are you on a Windows or Mac computer? If your ActivBoard only has a serial port then you will need to install the USB and Serial board driver from the Support tab > Software > ActivInspire...
View ArticleForum Post: Folder of Flipcharts to share
HiI have created a folder of Flipcharts to share throughout the school, can you please tell me were to copy them so they are in "Shared Resources" in everyone's laptop. At the moment it seems people...
View ArticleForum Post: Re: Can't install Mac software
PatriciaThe .part is usually a terminated download, typically from using Firefox as your browser, as the browser needs to be open to download the file, if you close it, the download terminates and...
View ArticleForum Post: Re: ActivInspire Equation Editor - export correct answers to MS...
Andrew,These are issues that have been brought to our attention. Regarding the assigning of the correct answer , this was intended to be for Teachers reference only - it is not supposed to be able to...
View ArticleForum Post: ActivInspire for Ubuntu 12.04
Hi, I'm trying to set up ActivInspire for Ubuntu 12.04. I have followed these steps;Install via Software Centre [Video]Download the Promethean.asc file from...
View ArticleForum Post: Re: Folder of Flipcharts to share
You did ask about having the flipcharts on the laptop, which allows people to access those when they are not on the school network.. So I guess you don't actually want them in the Shared drive on the...
View ArticleForum Post: Re: ActivInspire
Hi SmitiThe features are professional edition features, when you installed AI at home, did you enter a product key? If not you will be running the personal edition and not professional edition. To...
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