Forum Post: Re: Projector for Promethean Board not working
Kathleen,If there are no LED lights lit on the projector, then it seems that the projector is not receiving power. You may want to try another power supply and plugging the projector to another outlet...
View ArticleForum Post: Re: ActivInspire on Android
Hello,It is Promethean's belief that replicating ActivInspire on an iPad or Android device will fail to meet the broad expectations set by the desktop version. While The iPad or Android is optimized...
View ArticleForum Post: ActivEngage2
Hi - When i click on the LRS under Support to install the ActivEngage2 Client, on my MAC, which is also the server... it appears that it is still installing ActivEngage 1? Is this so? Thank you. Shannon
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
I tried the above suggestion and I also tried with a new Thunderbolt adapter--no change. Other suggestions? Have others experienced this issue?
View ArticleForum Post: Re: ActivInspire 1.7.58968 freezes and crashes when I try and...
Dear Ana,This problem is still not resolved, I have contacted you as advised.Regards,David
View ArticleForum Post: Re: ActivEngage2
Shannon,Thank you for bringing this to our attention. We will forward to the appropriate team for resolution. (case# 254550)Thanks!
View ArticleForum Post: Re: ActivInspire 1.7.58968 freezes and crashes when I try and...
David,Please reply to the latest email from Tech Support with the issue that you are experiencing, they may need to forward your case to our Escalations team for review. Thanks!
View ArticleForum Post: Re: Are you having problems with ActiView use within ActivInspire...
Hi Daniel,THANK YOU for replying so quickly! I appreciate the support a LOT! We discovered it was end user error. :-)Lynnette
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
David,Might be worth checking out the “Energy Saver” preferences (found under battery). Does setting this to High performance have any affect? Could also look for a specific display related setting...
View ArticleForum Post: projector
Hi, I have tried the website to learn how to reset my projector. It is an OPTOMA and it is not listed on the 8 or so choices. I need a manual or something to help. I have also been instructed to use a...
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Forum Post: Re: Powerpoint Conversion Error
We are getting an error when importing PPT also. I attached the error.
View ArticleForum Post: ActivDriver 5.9 transform to enable serial boards
HiSince the last time I had to build a transform for the driver msi the structure of it seems to have changed again - I remember specifically that we used to change the ADDLOCAL row value on one of the...
View ArticleForum Post: Re: projector
Hello,If the projector does not say Promethean then it seems that it is not one of our products. Believe the website below may help locate what you are looking for. (case#...
View ArticleForum Post: Re: Powerpoint Conversion Error
Mary Beth,What version of ActivInspire do you have? Do you get this error when trying to import all Power Point files? What version of Power Point do you have? You may be getting this error message...
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
In Display Preferences try changing from Best to Scaled, then un plug and replug the VGA...
View ArticleForum Post: design mode in activprimary?
have tried to download a resource and add it to my resource file, but realise I no longer have the promethean man icon that signified design mode. What should I be looking for in activprimary to enable...
View ArticleForum Post: Re: ActivDriver 5.9 transform to enable serial boards
HiI've tried removing the existing (group policy) install and running the msi while logged in and choosing serial, and it still doesn't connect now. Not sure if it's an issue with remnants of the old...
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
That option doesn't show up when plugged into VGA, only when not plugged in.
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