Forum Post: ACTIVEXPRESSION
My hub/devices are not seeing each other.... each time I try to register them on screen I can see the pin but when I enter the pin on a device i get the message 'no active registration session found!!!...
View ArticleForum Post: Activoffice and Ppt
I have just installed activoffice and tried running already existing ppt presentations I had. These presentations are saved as .pptx but nonetheless, activoffice won't work on them. For activoffice to...
View ArticleForum Post: Re: Unidentified object that will not go away from screen.
sounds like you've turned on the XY origin tool which is used to flip & rotate objects around a certain point.To switch it back off go to tools/maths tools and select XY origin tool
View ArticleForum Post: Re: Flipchart downloads
Lisa is right. An .as3a file is a resource pack. To open these go to file/import/resource pack options and this will add the resources to your library
View ArticleForum Post: Re: iPads
Terah,We currently have ActivEngage Mobile for the iPad. There is a link below for more detailed information. (case# 221126)support.prometheanplanet.com/server.phpThanks!
View ArticleForum Post: Re: ACTIVEXPRESSION
Carole,You may have something outdated that is causing this error message. Please ensure that you have the latest version of the software (1.6.50464) ActivDriver (5.7.25) ActivHub firmware (5.13). You...
View ArticleForum Post: Re: Activoffice and Ppt
Hello,Please contact Technical Support via the knowledge base at www.prometheankb.com, select your region/ Software/ Contact Us. In the Existing case field input number 221145. Please also attach one...
View ArticleForum Post: Re: ActivBoard and Mac...only vertical lines on the screen
Hello,Are you on a desktop or laptop? Have you tried another VGA cable and adapter to see if that resolves the issue?If you go into your Display folder, do you see an option for "Arrangement"? What is...
View ArticleForum Post: Pen won't work after installing on MacBook Pro
I just installed ActivInspire and the latest driver onto my new MacBook Pro. The pen is not working. I have never had any problems before. Any ideas?
View ArticleForum Post: Re: Window Enlarging to wider than computer screen
Ana - Thank you! I downloaded ActivInspire in late August 2012, so I am assuming it is the most recent version. I also tried reinstalling it last night with the version available on your website. I am...
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Forum Post: Re: How to maximize space on screen for Thanksgiving activity
Ok, I've set a rectangle as your buffet table with it set to contain anything and grouped it with an arrow. You pull down the arrow, grab the food and then drag the arrow back up and the food that's...
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Forum Post: Re: Unable to access printer settings
Argh, may be I didn't explain myself well enough. The problem isn't selecting the printer, that works fine.This came about as we've set both our photocopiers to default to blakc &white to save...
View ArticleForum Post: Re: Can I get objects to animate?
There is an Activtip video that shows how this works. Click here to watch it!
View ArticleForum Post: Re: Window Enlarging to wider than computer screen
Ginger,That is correct. We are currently unable to support the software on Mt. Lion. Once the updated version of ActivInspire is released your issue should be resolved, but if not please let us...
View ArticleForum Post: Re: Unable to access printer settings
Believe I got it this time ;) You should have these options in the version of the software that you are running but if not you may need to update to the latest version 1.6.50464. To change the printer...
View ArticleForum Post: Re: Pen won't work after installing on MacBook Pro
Hello,Driver version 5.7 and below are not supported on Mt Lion. Please follow the instructions above to get the board back up and running. Thanks!!
View ArticleForum Post: Re: Handwriting Recognition (Spanish)
For those who are attempting to access the links above, below are current links.Your password is: X0R8JS2wName: ActivInspire_HWR__INT__1.3_PC.zipSize: 147.54 MBExpires: February 25,...
View ArticleForum Post: Re: ActivOffice 64bit error
Apologies, it seems that I have failed to mention that Promethean ActivOffice does not work with 64bit Microsoft Office. It seems that may be what is causing the error. We will forward this issue to...
View ArticleForum Post: Re: Problems with the Eraser
Hello,Are you having issues with any other tools like the pen or highlighter? What version of ActivInspire are you using? Does this occur on new flipcharts as well as previously created ones?(case#...
View ArticleForum Post: Re: ActivBoard and Mac...only vertical lines on the screen
Thank you George,We were unaware of this issue.
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