Samantha, I'm not sure if this is the same as the issue in this forum thread:
community.prometheanplanet.com/.../21080.aspx
Please bear with us as we work through in any event, but if you are actually able to download files you may want to look at your settings for the application that opens flipcharts; we can attempt to assist as needed if you can kindly tell us your operating system.
Thank you,