Hi.
I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com
Please fill in the form below or click the link for the technical support numbers.
The form can be found here: http://goo.gl/j3AT8S
A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/
Adam
Promethean Technical Support.