Hi Richard.
I would recommend contacting Promethean technical support for further assistance as we will be moving to a new forum as of Tuesday 18th November.
Please fill in the form below or click the link for the technical support numbers.
The form can be found here: http://goo.gl/j3AT8S
A list of support numbers can be found here: www.prometheanworld.com/.../technical-support-numbers
I have created a case to help support this issue, should you contact us directly please quote the case number: 00458760.
Adam
Promethean Technical Support