Hi Brandon.
Sorry to hear that you are experiencing issues, so we can help assist resolve the issues that you are having, I would recommend contacting Promethean Technical Support directly.
Please fill in the form below or click the link for the technical support numbers.
The form can be found here: http://goo.gl/j3AT8S
A list of support numbers can be found here: www.prometheanworld.com/.../technical-support-numbers
I have created a case to help support this issue, should you contact us directly please quote the case number: 00438296.
Adam
Promethean Technical Support