Hello
Thank you for your forum post
In regards to your interaction issue can you please confirm the model of the ActivBoard (you can find this information on your ActivBoard.
Also can you please confirm the driver version you have installed, you can find this information by opening your ActivManager > control panel.
Once we receive your reply post we will advise further for a resolution.
If you would prefer to contact us directly, please go to www.prometheankb.com >area e.g. Projectors, Software > Contact Us. Please include the above reference number in the Existing Case Reference Number field. I have created a case for you to quote. Your case reference number is - 431410.
Thank you
Craig
Promethean technical supprt