Hi Jared & Beth.
Please could you advise what ActivBoard model you are using? And also the ActivSlate model?
Has the registration ever worked through the ActivBoard itself? Or are you trying to connect to an ActivHub?
If possible, please could you confirm the below:
-ActivManager version - To find this, click on ActivManager>Control Panel. The version is listed at the bottom.
-Firmware version of the ActivBoard- This will be under the ActivManager Control Panel in the 'Hardware' tab.
-Firmware version of the ActivSlate- This will also be under the 'Hardware' tab.
I look forward to your reply.
Adam
Promethean Technical Support
(Case 00429273)