Hi Jennifer.
Thanks for posting on the forum.
If you are trying to copy and paste the information over from the current name/organisation/serial box, this will not work as the current ActivInspire license number is hidden within the software. This ActivInspire license key will work in ActivInspire 2.0.
To obtain the ActivInspire serial number from your other computer with ActivInspire professional installed, please follow the below steps:
On Windows XP, the file is located in C:\Documents and Settings\All Users\Application Data\Promethean\ActivInspire
To view hidden files:
1. Click on Start / All Programs / Accessories / Windows Explorer
2. On the Tools menu in Windows Explorer, click Folder Options
3. Click the View tab
4. Under Hidden Files and Folders, click Show Hidden Files and Folders
On Windows Vista and 7 the file is located in C:\ProgramData\Promethean\ActivInspire.
To view hidden files:
1. Click on Start / Control Panel / Appearance and Personalization / Folder Options
2. Click the View tab
3. Under Advanced, click Show Hidden Files, Folders, and Drives
On Windows 8, the file is located in C:\ProgramData\Promethean\ActivInspire
To view hidden files:
1. Right-click on the lower left of the screen, and select Control Panel
2. Select Folder Options, and click the View tab
3. Under Advanced Settings, click Show Hidden Files, Folders, and Drives
Please make sure you are logged in an account that has permission to view hidden files. If you are unable to view hidden files after trying the above steps, then please contact your IT support team.
Once you have this information, you can use this on your new work machine with ActivInspire 2.0.
If you require any further assistance I have created a Promethean support case to help assist with this forum post.
If you contact us directly please quote:00428525
Adam
Promethean Technical Support
