Hi Luke.
Thanks for posting on the forums and attaching the screenshots.
Please could you update your driver. Please go to www.PrometheanKB.com and search for article 10902 to download the latest version.
When you restart ActivInspire, your device registration will show your ActivHub connected.
If you have any questions please reply back to my post.
Adam
Promethean Technical Support
(Case 00423772)