Hi Casey
Thanks for posting on the forum.
Are you trying to generate an ActivInspire license key using your serial number and product code on the Promethean Planet website?
If you have previously done this and lost your email confirming the ActivInspire serial number, I would recommend contacting Promethean Technical Support directly by filling in this form quoting your case reference which is 00420633.
You can contact us directly by clicking on this link
Adam
Promethean Technical Support