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Forum Post: Re: 500 series board and the shape tool (ActivInspire Primary)

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Kylie,

We were unable to replicate this issue, we were able to drag the shape to the flipchart and re-size with our finger.  Could be possible that an update may be necessary. Please ensure that ActivInspire is up to date our current version is 1.6.50464 and ActivDriver 5.7.25. If the software and driver are up to date, you may want to verify that the firmware of the board is up to date. Please follow the instructions available on our knowledge base. Please visit www.prometheankb.com, select Interactive Displays/ in the search box type in 010804, the title of the article is - ActivBoard 500 Firmware Update. Please ensure that you are directly connected to the board and there are no USB extensions or boosters in use at the time of the update. (case# 219688)

Thanks!


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