Hi Mary
Support case number 00382877 has been created to support this issue. If you would like to contact us to help this issue over the phone, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers.
The issue sounds like it is related to the driver, since you have new laptops have you installed the ActivManager/ActivDriver?
Please could you confirm the version number which can be found by clicking on ActivManager>Control Panel. And this will be listed at the bottom of the screen.
I look forward to your response.
Adam
Promethean Technical Support.
