(Case 00356235)
Hello Toby,
Please advise us of the model of board through which you are having difficulties annotating on a flipchart page on the computer. Also, which version numbers of the ActivInspire Software and the ActivDriver are installed on the computer in use with that board?
Is the same behavior seen when using different pens at this board or when using pens at the board to operate other software (e.g. MS Paint)? When using a different USB cable and Computer with this board, is the same behavior seen when using pens at the board to operate that computer?
If the USB connection from the computer to the board utilizes any Extensions, boosters or other hardware, please by-pass those in favor of a direct connection to the board’s electronics, using a single length of A-to-B USB cable no more than 9’ in length. Is the same behavior seen when using the pen at the board while connected in this manner?