(Case 00350371)
Pat,
On the Home computer where this issue is presenting, please remove the ActivInspire software by deleting the below folders and files within them:
(N.B. Be advised that you will need to be logged in as a full administrator on the computer and have the ability to see hidden files on the computer to access some of these locations)
C:\Users\%username%\My Documents\Activ Software\ActivInspire\My Resources\My Profiles (N.B. If you have custom made profiles which you wish to use again, copy and paste these files into a different location before deleting them).
C:\Users\%username%\AppData\Roaming\Promethean\ActivInspire
C:\Users\All Users\Promethean\ActivInspire
C:\Users\All Users\Promethean and delete the Activinspire.ini file
C:\Program Files\Activ Software\Inspire
C:\Users\Public\Documents\Activ Software\Inspire
C:\ProgramData\Activ Software\Inspire
C:\ProgramData\Promethean and delete the Activinspire.ini file
C:\ProgramData\Promethean\ActivInspire
Go to C:\Windows\Temp and delete all of the content. Empty the contents of the temp folder. On Windows Vista and 7, click Start, type %temp%, and click OK. Select all the content of this folder and delete it. Skip any items that cannot be deleted.
*** IMPORTANT NOTICE*** Always back up your Registry before attempting any changes.
Delete the Activ Software App directory from the registry:
a. Click Start, select Run and type regedit - Back up your registry: From the Registry Editor menu, choose File and then Export.
b. Open HKEY_LOCAL_MACHINE\SOFTWARE\Activ Software\Inspire\App and delete this directory.
c. It is imperative that the computer is now restarted.
Once the computer has restarted, go to the temp folder, as indicated above, and delete the contents once again, as some files may have previously been in use.
Afterwards, please download the ActivInspire software from this page on Promethean Planet and use that downloaded file to re-install the ActivInspire software onto the computer. Please advise us is the same issue is present after that installation.