(Case 00351902)
Hello Martina,
Which model of ActivBoard is in use in this classroom?
Please confirm the version of ActivDriver installed on the computer connecting to this board; if needed, the up-to-date ActivDriver can be downloaded from this page on Promethean Planet. Also, which version of Firmware is in place on the board, according to the ActivManager’s Control Panel?
Is the same intermittent contact present when using different pens on this board?
Does performing a 25-point calibration from the ActivManager on the computer improve the computer’s reaction to pen input at the board?
Does the USB connection from the computer to the ActivBoard utilize any extensions, boosters, wallboxes or other hardware? If so, please by-pass them in favor of a direct connection to behind the upper left corner of the board using a single length of cable no more than 3-5m in length. When connected in this manner, are the pen interactions with this board normal?