Hi Elizabeth.
Your case reference number is 344794 should you need to contact us directly regarding this issue.
This issue you are experiencing sounds like it could be related to the profile you are currently in.
To see what profile you are currently using, please press the icon 
from this you should get the profile options. If you select "Authoring" does all the correct layouts appear for ActivInspire?
If your still experiencing an issue, if possible, please could you attach a screenshot of your ActivInspire so we could have a look at?
I hope this information helps.
Adam
Promethean Technical Support