Forum Post: Re: Board not connecting through the usb cable

November 26, 2014, 9:59 pm

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Hi.

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

 

 

Adam

Promethean Technical Support

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Forum Post: Re: Media Error 1009 Cannot access property or method

November 26, 2014, 9:59 pm

≫ Next: Forum Post: Re: Office 2013 activoffice

≪ Previous: Forum Post: Re: Board not connecting through the usb cable

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Hi.

 

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

 

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

 

Adam

Promethean Technical Support

Forum Post: Re: Office 2013 activoffice

November 26, 2014, 10:00 pm

≫ Next: Forum Post: Re: ActivBoard PRO connections dropping

≪ Previous: Forum Post: Re: Media Error 1009 Cannot access property or method

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Hi.

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

 

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

 

 

Adam

Promethean Technical Support

Forum Post: Re: ActivBoard PRO connections dropping

November 26, 2014, 10:00 pm

≫ Next: Forum Post: Re: Whiteboard pen - leaving marks when pen is not touching the board

≪ Previous: Forum Post: Re: Office 2013 activoffice

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Hi.

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

Adam
Promethean Technical Support

Forum Post: Re: Whiteboard pen - leaving marks when pen is not touching the board

November 26, 2014, 10:01 pm

≫ Next: Forum Post: Re: Student name missing while voting

≪ Previous: Forum Post: Re: ActivBoard PRO connections dropping

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0

Hi.

 

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

 

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

 

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

 

 

Adam

Promethean Technical Support

 

 

Forum Post: Re: Student name missing while voting

November 26, 2014, 10:01 pm

≫ Next: Forum Post: Re: Red light, no sound

≪ Previous: Forum Post: Re: Whiteboard pen - leaving marks when pen is not touching the board

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0

Hi.

 

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

 

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

 

A list of support numbers can be found here:

http://www.prometheanworld.com/us/english/education/support/technical-support-numbers

 

Adam

Promethean Technical Support

Forum Post: Re: Red light, no sound

November 26, 2014, 10:01 pm

≫ Next: Forum Post: Re: Installation error 1612

≪ Previous: Forum Post: Re: Student name missing while voting

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0

Hi

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

Adam

Promethean Technical Support

Forum Post: Re: Installation error 1612

November 26, 2014, 10:01 pm

≫ Next: Forum Post: Problem of using Powerpoint on Mac

≪ Previous: Forum Post: Re: Red light, no sound

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0

Hi

I would recommend contacting Promethean technical support for further assistance as this forum is no longer monitored. You can also check out our new support forums by going to http://support.prometheanworld.com

Please fill in the form below or click the link for the technical support numbers.

The form can be found here: http://goo.gl/j3AT8S

A list of support numbers can be found here: http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/

Adam
Promethean Technical Support

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Forum Post: Problem of using Powerpoint on Mac

November 26, 2014, 10:34 pm

≫ Next: Forum Post: Gets to around 40% then disconnects

≪ Previous: Forum Post: Re: Installation error 1612

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We have an issue with using the Whiteboard in PowerPoint. The cursor is not lined up with the pen while in Slide Show mode. Upon exiting Slide Show mode, the cursor is ok. Calibrating the board does not resolve the issue. We are using ActivDriver v5.10.14 and Microsoft Office 2011 v14.4.5

Can you help us with this?

Thanks for your time.

Forum Post: Gets to around 40% then disconnects

November 28, 2014, 2:25 am

≫ Next: Forum Post: Re: 587 Pro Firmware

≪ Previous: Forum Post: Problem of using Powerpoint on Mac

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Good morning, When trying to connect my Promethean ActivBoard, it detects it's there in the manager, however when I click connect it gets to 30-45% before stopping and saying no. Any ideas? Thanks, Nick

Forum Post: Re: 587 Pro Firmware

November 29, 2014, 6:22 am

≫ Next: Forum Post: Re: Mac Yosemite problem

≪ Previous: Forum Post: Gets to around 40% then disconnects

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promsendit.com/download

This link is not working.

Please.....

Forum Post: Re: Mac Yosemite problem

November 29, 2014, 9:43 am

≫ Next: Forum Post: Re: Ubuntu 14.04

≪ Previous: Forum Post: Re: 587 Pro Firmware

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Your Mac is probably not set up to "mirror" the main display. What is projecting is likely the secondary display area. This is a common, but confusing situation. The situation is not unique to Yosemite.

To resolve, under System Preferences, go to "Displays" and there is box to check to "mirror" your displays.

Forum Post: Re: Ubuntu 14.04

November 30, 2014, 6:58 pm

≫ Next: Forum Post: Visual Presenter AV322 and ActiView

≪ Previous: Forum Post: Re: Mac Yosemite problem

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Any further progress on ActivInspire support for Ubuntu 14.04?  

Thanks,

Michael

Forum Post: Visual Presenter AV322 and ActiView

December 1, 2014, 6:46 am

≫ Next: Forum Post: Re: MacBook Pro not connecting with Activboard.

≪ Previous: Forum Post: Re: Ubuntu 14.04

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Folks,

I have been trying to install a Visual Presenter AV322 and the ActiView software (v5.0.4) in Windows 7 Pro 32-bit. I don't have much luck. I have connected the cables according to the instructions (VGA cable from the computer to VGA IN, VGA cable from VGA OUT to the projector, and the USB cable) and I have installed the ActiView software.

When the AV322 is in standby (red light is lit) then the signal passes through from the computer to the projector, and I can also access the 50 Mb USB memory in the AV322. But as soon as I turn the AV322 on (blue light is lit, and the lamp is also lit) then the signal to the projector disappears, and the 50 Mb USB drive also disconnects. It is as if the world is upside down... :-)

And when the AV322 is in standby, and I start the ActiView program, then I can turn the AV322 on from the program, which means that the software is aware of the AV322's existence. But when I turn it on, everything stops working, and the only function available in ActiView is "Settings". And the camera never shows any image, I always see a black window where the live image should be.

Any pointers in the right direction are appreciated!

Sincerely,
Per Jonsson
IT Technician
Nolaskolan Upper Secondary School
Sweden

Forum Post: Re: MacBook Pro not connecting with Activboard.

December 2, 2014, 7:10 am

≫ Next: Forum Post: Re: Pen not working/can't calibrate

≪ Previous: Forum Post: Visual Presenter AV322 and ActiView

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Hi Kristen.  No I have not gotten mine connected.  PC computers can, but for whatever reason, my Macbook won't.  I was kind of hoping the problem could've been solved because there are tons of things I would like to do in my classroom, but can't because the board won't work.

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Forum Post: Re: Pen not working/can't calibrate

December 2, 2014, 7:15 am

≫ Next: Forum Post: Pens work but refuse to touch the calibration points. Wand also works

≪ Previous: Forum Post: Re: MacBook Pro not connecting with Activboard.

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Michelle, having had several boards with same problem- try disconnecting at the back of the board.  Somehow this allows drivers to update and computer to find board again.

Forum Post: Pens work but refuse to touch the calibration points. Wand also works

December 2, 2014, 7:41 am

≫ Next: Group: Technical Support

≪ Previous: Forum Post: Re: Pen not working/can't calibrate

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Am in UK.  Have checked for updates and all up to date.  The calibration tab works and will display the correct screen.   Have shut off power and disconnected everything before trying again, as when boards have lost their drivers before this has reinstalled them.  Orange light is on pens work but wont interact with the calibration points.  Clicking the button on pen takes me back to main comp screen.

New to Pomethean boards- any advice please as pen is out of sync with handwriting? 

Thanks

Nic

Group: Technical Support

April 14, 2010, 4:32 am

≫ Next: Group: Forums

≪ Previous: Forum Post: Pens work but refuse to touch the calibration points. Wand also works

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A place to ask our Technical Support department about problems and issues with any of our products.

Group: Forums

April 14, 2010, 4:40 am

≪ Previous: Group: Technical Support

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