Hi Lindsay and Chris,
In regards to the issue, we will have to escalate the issue further. With this in mind, please can you visit our Knowledge Base at www.prometheankb.com and select the Software category, once you have selected this, can you please click the Contact Us option along the top navigational bar. If you could do this and quote the case reference number 00212440.
Thank you for you patience.
Greg
Promethean Technical Support