Deborah, Are any lights on the bottom of that projector lit when the projector shuts down? If so, which ones, and do they blink in any particular pattern? Has a lamp known to work in another projector been tested in this projector? Did that lamp allow the projector to power on and stay on? Please contact us either by Phone (+1 678 393 1061) or through an e-mail submission to our Knowledge Base (www.prometheankb.com) with the answers to those troubleshooting questions as well as the serial number from the Projector, referencing case number 00213015 when doing so. If you need assistance with finding the serial number for your projector, please reference Article 10474 from the Knowledge Base.
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