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Forum Post: Re: upgrade or download of activinspire professional will not open on macbook pro

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I am using a MacBook Pro V 10.5.8.  It ran the previous version just fine.  Here are the specs:

 Model Name: MacBook Pro

 Model Identifier: MacBookPro4,1

 Processor Name: Intel Core 2 Duo

 Processor Speed: 2.4 GHz

 Number Of Processors: 1

 Total Number Of Cores: 2

 L2 Cache: 3 MB

 Memory: 2 GB

 Bus Speed: 800 MHz

 Boot ROM Version: MBP41.00C1.B03

 SMC Version (system): 1.27f3

 Serial Number (system): W88397VZYJX

 Hardware UUID: 97C6861D-DEA7-5AF5-A05A-B99229A94D07

 Sudden Motion Sensor:

 State: Enabled

Two nights ago, I upgraded to v 1.6 and in error, put the serial number in from the original CD I had instead of the serial number for the upgrade. When it wouldn't open, I uninstalled it and tried again, making the same error. Uninstalled it again. Then, realizing my error, downloaded the program correctly, installed it and used the correct serial number. Still wouldn't open. The flames flash open, but do not fill, then it disappears. I tried loading the original ActivStudio CD and then upgrading from there, but I don't think that is supported still, because I was unable to do that. I had a tech guy here for two hours, doing the same thing I had done, but it still wouldn't work. How can I get the latest ActivInspire Professional program on my laptop?

Thank you for any advice you have.  :)


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