Hi Adrian
Thanks for your reply.
I would recommend contacting us directly for this issue, please fill in the form below or click the link for the technical support numbers.
The form can be found here: http://goo.gl/j3AT8S
A list of support numbers can be found here: www.prometheanworld.com/.../technical-support-numbers
I have created a case to help support this issue, should you contact us directly please quote the case number: 00414801.
Thank you
Adam
Promethean Technical Support