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Forum Post: Re: No Touch capabilities on 587 Pro

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Barry,

After the firmware upgrade, were the power and USB cables cycled? If not, it is required to cycle connections after a firmware upgrade. If so, go into ActivManager and disable touch (uncheck the box), restart the computer, and re enable touch. You also want to ensure that your pen mode is set to Mouse, unless you are using Win 7, Microsoft Touch Pack, then you want to select Enhanced Windows 7 Mode.

If you continue to have issues, please contact Technical Support via the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field, please input number 222288 and provide the serial number of the board so that we may better assist.

Thanks!


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