Hello,
Thank you for your post,
In regards to your issue can you please confirm the following details -
Model of ActivBoard
Colour of the LED (located in the top left of your ActivBoard if applicable
Driver version - you can find the driver version by clicking on your ActivManager > control panel.
Once we receive your reply post we will advise further for a resolution.
Should you wish to contact us directly regarding this issue, I have created a case for you to quote. Your case reference number is - 00431399
Kind regards,
Craig
Promethean technical support.