Hi Anthony,
Thanks for your comment.
Case 00344124 has been raised, should you need to contact us directly.
Firstly please ensure you have Microsoft .Net 3 and 4 installed: http://support.microsoft.com/kb/318785
Also ensure the latest ActivDriver is installed: Click here to download the latest
I have also provided below the latest ActivOffice installation file in case you don't have the latest:
Your password is: OUKJlshK
Name: Promethean_ActivOfficeSuite_v1.1.53290_INT_setup.exe
Size: 86.61 MB
Expires: February 10, 2014
Download: Promsendit link
Haymo