Hi Eli
(case 342711)
ActivControl would have been installed with the earlier software that you mentioned, however since the upgrade to ActivInspire this would have downloaded ActivManager for yourself, this also does include a ActivControl2.exe file however this will not show a second icon on the taskbar. Does your Activmanager icon have a red X through it? If so, please could you test another USB cable? You mentioned earlier that you had a Belkin USB cable directly connected to the laptop and the USB port of the ActivBoard, is there any extenders or adapters on this cable?
I hope this information helps.
Adam
Promethean Technical Support.